MuleSoft Support Lead | 10+ Years | MuleSoft AnyPoint Platform, Informatica, Production Support
Actively Looking for Work
Summary
I am a results-driven MuleSoft Support Lead with 8.5+ years of experience in integration technologies, production support, and IT service management (ITSM). I specialize in managing large-scale integration environments, ensuring SLA compliance, driving Root Cause Analysis (RCA), and implementing Service Improvement Plans (SIPs). My leadership experience includes guiding global support teams, streamlining ITIL-based processes, and ensuring smooth API operations in enterprise ecosystems. With hands-on expertise across MuleSoft Anypoint Platform, APIs, ETL tools, databases, and monitoring solutions, I bring a unique blend of technical proficiency, leadership, and process excellence to mission-critical environments.
Core Skills and Expertise
- Integration & APIs: MuleSoft Anypoint Platform, CloudHub, REST, SOAP, RAML, DataWeave
- ETL & Data: Informatica, SSIS, SAP HCI | SQL, Oracle, PostgreSQL, MS SQL Server
- Cloud & Messaging: AWS MQ, Globalscape
- ITSM & Governance: Incident, Change, Problem Management | RCA | SLA Monitoring | SIPs
- Monitoring & Tools: Splunk, Anypoint Monitoring, GitLab, Bitbucket, WinSCP, Confluence
- Collaboration: ServiceNow, BMC Remedy, Salesforce Portal
- Leadership: Global team management, stakeholder communication, mentoring, cross-functional collaboration
- Industry Focus: Manufacturing, Retail, Healthcare, Ecommerce, Real Estate, Automotive
Work Experience and Achievements
- Leading global production support teams, ensuring stability and reliability of enterprise integration systems.
- Managing hundreds of scheduled jobs across APIs, messaging queues, and hybrid platforms with strong SLA adherence.
- Driving incident resolution, RCA, and SIPs to maintain service quality and compliance.
- Implementing and monitoring APIs, applying security and traffic policies for high-performing integrations.
- Performing L2/L3 support for integration and ETL tools, ensuring timely triage and resolution of issues.
- Ensuring system health monitoring, application availability, and performance optimization.
- Collaborating across QA, business, and development teams to support release cycles and service improvements.
- Recognized for mentoring team members, enhancing operational efficiency, and delivering service excellence.
What I Am Looking For
- Leading global production support teams, ensuring stability and reliability of enterprise integration systems.
- Managing hundreds of scheduled jobs across APIs, messaging queues, and hybrid platforms with strong SLA adherence.
- Driving incident resolution, RCA, and SIPs to maintain service quality and compliance.
- Implementing and monitoring APIs, applying security and traffic policies for high-performing integrations.
- Performing L2/L3 support for integration and ETL tools, ensuring timely triage and resolution of issues.
- Ensuring system health monitoring, application availability, and performance optimization.
- Collaborating across QA, business, and development teams to support release cycles and service improvements.
- Recognized for mentoring team members, enhancing operational efficiency, and delivering service excellence.
What I Am Looking For
I am seeking opportunities to:
- Lead integration support operations in complex enterprise environments.
- Apply my expertise in MuleSoft, APIs, and ITIL-driven service management.
- Strengthen API lifecycle governance, monitoring, and automation practices.
- Collaborate with global teams to drive service reliability, continuous improvement, and innovation.
My goal is to continue growing as a Support Leader, ensuring businesses achieve resilient, scalable, and secure integration ecosystems.