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Product and Program Manager | 20+ Years of Experience | PMP, SAFE, ITIL, Agile Transformation

Actively Looking for Work

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Professional Summary

Results-driven Product Manager and Digital Technology Leader with 20 years of experience in leading product innovation, strategy, and technology investments. Expertise in building digital products from scratch, UX engineering, and market research across domains like healthcare, eCommerce, fintech, SaaS, and emerging technologies such as artificial intelligence, machine learning, internet of things, and mixed reality. Strong leadership, stakeholder management, and agile transformation capabilities, driving business growth through data-driven decision-making and customer-centric strategies.

Core Competencies and Skills

  • Product Strategy and Roadmap Execution
  • Agile Methodologies including Scrum, Kanban, and SAFe
  • Go-To-Market Strategy and Minimum Viable Product Planning
  • Stakeholder Collaboration and Leadership
  • Portfolio Management and Revenue Growth
  • UX Engineering and Customer-Centric Innovation
  • Technology Investment Advisory and Digital Transformation
  • Risk Management and Compliance including Cybersecurity and ITIL

Professional Experience

Self-Employed, Digital Product Innovation Consultant

October 2024 - Present, Pune

  • Advising startup founders on minimum viable product development and business strategy
  • Mentoring young professionals in product management best practices

Helpshift, Senior Manager - Product Innovation

May 2024 - October 2024, Pune

  • Led digital product enhancements, increasing customer return on investment and engagement
  • Streamlined agile processes, improving efficiency and reducing turnaround times
  • Built stakeholder partnerships with gaming companies to enhance customer support solutions

Cybrent Technology Solutions, Digital Product Innovator

June 2023 - May 2024, Pune

  • Developed innovative digital solutions, aligning with market demands and growth strategies
  • Migrated organizations from premium software licenses to open-source alternatives
  • Provided technology business advisory, enabling corporate and small business digital transformation

Xoriant Solutions, Senior Manager - Head of Center of Excellence

October 2020 - June 2023, Pune

  • Expanded the UX and product team to more than 30 professionals, increasing revenue growth by 50 percent
  • Defined go-to-market strategies, product roadmaps, and agile execution for multiple projects
  • Managed financial operations, reducing costs through strategic procurement
  • Generated an additional one hundred forty thousand dollars in revenue through premium niche services
  • Received the one hundred million milestone award for leadership

Deutsche Bank, Assistant Vice President - Technology

July 2015 - October 2020, Pune

  • Led portfolio management for more than one hundred applications, optimizing IT security and compliance
  • Improved efficiency of digital banking tools, reducing costs by sixty to seventy percent
  • Built communities of practice for UX and application owners, fostering industry best practices

Education and Certifications

  • Bachelor of Business Administration, Sikkim Manipal University, 2012
  • Project Management Professional Certified, June 2024
  • Certified Cybersecurity Engineer, Rocheston, 2022
  • ITIL Foundation and IT Operations Certified, AXELOS, 2019
  • Certified SAFe Scrum Master, Scaled Agile, 2016
  • Augmented and Virtual Reality UX Design Certification, Interaction Design Foundation, 2020
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