Project Delivery Lead | 5.5 Years PM Experience | PMP, Agile/Scrum, ITILv4, Stakeholder Management

PROFESSIONAL SUMMARY

• Proactive & Results-driven Project Manager/Delivery Specialist with 5.5 years of experience leading end-to-end Project Management and Project Delivery for service-based IT Infrastructure projects, supported by 12 years of overall IT industry experience.
• Expertise in Project Planning, Project Execution, Scope & Schedule Management, Risk Management, Resource Management, and Project Governance, ensuring projects are delivered within agreed scope, timelines, quality, and business objectives.
• Experienced in managing multi-million-dollar projects, with cross-functional teams, project dependencies and issues to ensure successful delivery of projects.
• Expertise in Stakeholder Management, Client Management, Change Management, Status Reporting, KPI Tracking, and Executive Communication.
• Led project planning for FY with 4 business cases created and submitted. Worked with cross-functional, Finance and Stakeholders to ensure timely delivery of projects.
• PMP-certified Project Manager with a strong expertise in ITIL v4, IT Service Management, ISO 27001/ISMS, and Microsoft Azure fundamentals, combining project leadership capabilities with 12 years of IT service.

AREA OF EXPERTIES & TECHNICAL SKILLS

Operating Systems: Win 11| Project Management: MS Office Suite, MS Excel

Business Modeling: PowerApps/PowerBI/SharePoint-Basic, Azure DevOps (Sprints), Agile/JIRA (RISK Mgmt), MS Copilot Agent, Legal GDPR Review | Certifications: PMP, ITIL V4, AZ-900, ISO 27K-ISMS| Soft Skills: Leadership, Problem-Solving, Team Management, Stakeholder Management, Negotiation & Conflict Resolution.

ACCOMPLISHMENTS

• Oversaw the complete ACR tool website project go-live & received award as Start of the year.
• Received appreciation & recognition points from Senior project leadership on Implementing Google Workspace Gemini Ai license to all Accenture Google users by adhering to Global & data privacy compliance for international AI feature rollouts across 56 countries.
• Developed an AI chatbot using Microsoft Copilot to analyze project procurement records by financial year, enabling rapid financial updates for project leadership resulted in a 15% reduction in project delays.
• Built a Power Automate workflow to send Microsoft Teams alerts for new shared mailbox messages, improving team visibility and reducing missed tasks.
• Received Start of the Month award for Directing FY Project Planning for 4 business cases, coordinating cross-functional stakeholders, Finance, approvals, and project execution, while implementing JIRA OKRs to strengthen project visibility and governance.