Project Manager | 6+ Years Experience | Agile/Scrum, SaaS Delivery, AI Automation

Results-driven Project Manager with 6+ years of experience delivering AI-enabled SaaS, ERP, and POS solutions across logistics, banking, retail, and housing sectors. Proven expertise in end-to-end project governance — including requirements gathering, SRS/WBS documentation, budget and resource planning, sprint management, QA/UAT coordination, and release management — with a track record of ~90% milestone delivery adherence across 4+ concurrent enterprise projects.

Currently managing multi-domain software delivery for a Malaysia-based SaaS company (Segwitz Sdn Bhd), leading cross-functional UI/UX, frontend, backend, and QA teams through the full SDLC for ERP, POS, membership, HR, and performance-management platforms. Successfully delivered a multi-outlet ERP + POS + QR ordering platform supporting 50+ outlets, and led a membership-management SaaS product from planning through production go-live.

Previously served as Product Implementation Lead at MIMO Technologies, where I spearheaded 5+ AI automation initiatives using prompt engineering, reducing manual effort by 70% and improving operational efficiency by 60%+. Architected 100+ JSON-based intelligent forms and implemented two SaaS portals end-to-end, managing a 400+ user-story Jira backlog with 95% sprint delivery success and contributing to 95%+ client satisfaction across 500+ projects. Began my career as an Application Analyst at ICICI Bank, supporting core banking system implementation and process optimization across 200+ business units.

Core Strengths:

• Project & Delivery Governance: SDLC management, WBS & milestone planning, budget/resource planning, risk & dependency management, change request management, release management
• Agile & Requirements: Agile/Scrum, Kanban, sprint planning, backlog grooming, SRS/WBS, user stories, business process modelling (AS-IS/TO-BE)
• Stakeholder Management: Client onboarding, cross-functional coordination, stakeholder communication, field team training
• AI & Automation: AI prompt engineering, process mining, digital transformation, data-driven decision making
• Tools: Jira, Redmine, OpenProject, Microsoft Project, MySQL, SQL, SAP ECC 6.0, Power BI, Advanced Excel (VBA, Macros)
• Testing & Quality: UAT planning, QA coordination, defect management, release readiness

Holds an MBA in Information Technology from Guru Gobind Singh Indraprastha University and a B.Tech in Information Technology from SRM University. Indian national, ready to relocate to the UAE immediately, with a 30-day notice period. Seeking Project Manager or Business Analyst roles in SaaS, fintech, retail-tech, or ERP/POS implementation environments in the UAE, where I can bring proven delivery governance, Agile leadership, and AI-driven process transformation to scale operations and drive measurable business impact.