Project & Program Manager | 13+ Years | Agile, Delivery Excellence & Cross-Functional Leadership

Project & Program Manager with 13+ years of experience in enterprise technology delivery, program management, Agile transformation, and cross-functional leadership across Banking & Card Payments, Healthcare, Entertainment, and Business Operations. I combine technical understanding, product ownership, delivery leadership, and business management experience to drive complex, multi-team programs from planning through execution and successful delivery.

Core Expertise

• Enterprise Project & Program Management: End-to-end delivery across multiple accounts, including project planning, scope, timelines, milestones, governance, execution, and delivery assurance.
• Multi-Team & Cross-Functional Leadership: Led 9 Agile delivery teams, coordinating Engineering, Product, QA, Architecture, DevOps, and Business stakeholders. Skilled in dependency management, delivery alignment, and team accountability.
• Agile & Scrum Leadership: Scrum, Kanban, sprint planning, backlog refinement, daily stand-ups, sprint reviews, retrospectives, PI planning, release planning, and continuous improvement.
• Technology & Engineering Delivery: Enterprise technology initiatives involving AWS, ETL/data engineering, cloud modernisation, system integrations, NFR and performance testing. Bridge technical and business teams to translate requirements into delivery plans.
• Financial & Portfolio Management: Managed approximately $165K monthly portfolio revenue, achieving 65% gross margin and 95% billing efficiency. Experienced in budgeting, P&L oversight, revenue forecasting, cost optimisation, and financial governance.
• Project Planning & Forecasting: Integrated project plans, effort estimation, capacity planning, resource allocation, milestone tracking, planned-versus-actual effort analysis, forecasting, and variance management.
• Stakeholder & Client Management: Senior client engagement, executive reviews, governance forums, escalations, expectation management, and cross-functional coordination.
• Risk & Dependency Management: Risk identification, mitigation planning, issue resolution, technical blocker management, Root Cause Analysis (RCA), and corrective and preventive actions.
• Resource & Capacity Management: Workforce planning, resource allocation, demand forecasting, onboarding/offboarding, and skill alignment. Maintained shadow resources below 5%.
• Delivery Governance & Quality: Delivery dashboards, RAID logs, release readiness, defect management, SLA governance, documentation, and ISMS/PCI-DSS compliance audits.
• Process Excellence: Workflow optimisation, process standardisation, operational efficiency, metrics-driven decision-making, and continuous improvement.
• AI-Enabled Delivery: GitHub Copilot POC focused on effort estimation and productivity assessment, with an interest in AI-driven delivery optimisation and automation.

Professional Highlights

• Led 9 Agile delivery teams across multiple client accounts and technology domains.
• Managed ~$165K monthly revenue with ~65% gross margin.
• Achieved ~95% billing efficiency and maintained shadow resources below 5%.
• Managed cross-functional engineering and business teams across complex technology initiatives.
• Delivered AWS-based ETL modernisation, cloud initiatives, and performance engineering programs.
• Experienced in effort forecasting, variance analysis, resource management, and delivery governance.

Tools & Technologies

Jira, Confluence, AWS, ETL/Data Engineering, Cloud Platforms, NFR & Performance Testing, Agile/Scrum, Kanban, GitHub Copilot, and enterprise delivery tools.

What I Bring

A strong combination of technical knowledge, delivery ownership, financial discipline, and people leadership. Focused on building accountable teams, improving delivery predictability, strengthening client relationships, and aligning technology execution with business outcomes.