Senior Escalation Support Engineer | 9 Years Experience | Virtualization

I have over 9 years of experience in the IT industry, specializing in technical troubleshooting, product knowledge, and customer support. I excel at resolving complex technical issues, collaborating with stakeholders, and optimizing support workflows to achieve outstanding customer satisfaction.

I am passionate about technology and committed to continuous learning and improvement. I am currently an Escalation Support Engineer at Citrix, where I provide expert-level technical assistance to enterprise customers.

I am eager to connect with new opportunities that will allow me to leverage my skills and experience to contribute to the success of a forward-thinking organization.

Key Skills:

• Technical Troubleshooting
• Customer Support
• Stakeholder Collaboration
• Support Workflow Optimization
• Citrix
• Windows Server Administration
• Linux Administration
• Virtualization (VMWare)
• Cloud Platforms (Azure, AWS, GCP)
• ITIL Framework

Let's connect and explore how I can contribute to your team!