Senior Product Manager | 8+ years | AI, Personalization, and Agentic Systems

Strategic product leader with 8+ years of experience building AI-powered platforms across e-commerce, customer support, and GenAI use cases. Proven track record in launching 0→1 products, designing agentic AI workflows, and optimizing journeys through personalized recommendations and intelligent automation. Skilled in collaborating with cross-functional teams, including LLM engineers, infra architects, and growth teams to scale impact and deliver measurable outcomes.

• Seasoned Product Leader with 8+ years of experience delivering AI-first solutions across enterprise, e-commerce, and fintech sectors.
• Specializing in building 0→1 products, launching GenAI and Conversational AI experiences at scale, and driving digital transformation.
• Led the development of Dell's GenAI-powered Agentic AI Advisor Assistant, contributing to $4.6M incremental revenue and global B2B/B2C adoption.
• Recognized in Dell global showcase for "Top 3 AI Assistant Use Cases" across business units.
• Proven experience in designing and developing an enterprise-grade, Azure OpenAI (Gpt4o) based Unified AI Chat experience, using Retrieval Augmentation, highly maintainable prompts via LangFuse, and domain-centric agent detection for efficient agent routing across Shop, Account, and Support domains.
• Designed Agentic loop with smart fallback, memory routing, and autonomous intent handling.
• Mentored and coached 40+ team members across product, sales, and AI domains, driving innovation through knowledge-sharing initiatives and user sentiment analysis.