Service Delivery Director | 20+ Years Experience | Data Science, AI, ITIL, PMP

1.

Seasoned and strategic IT leader with 25+ years of international experience in IT Infrastructure, Application support, and Engineering services running strong Delivery centres for complex accounts across Financial, Banking, Manufacturing, Silicon / Semiconductors verticals for various GEOs – UAE, USA, India, UK & APAC

2.

Demonstrated success in managing multimillion-dollar engagements, optimize operations and enhance client satisfaction through strategic leadership and governance (global programs exceeding $100M TCV and teams of over 1500 resources)

3.

Responsible for end-to-end delivery to the client, creating overall strategy and vision for the accounts, ensuring profitability with creating growth areas through best-in-class delivery, business transformation with Technology, Automation, AI driven value addition to clients

4.

Hands on experience in Digital transformation – Implementation of  ServiceNow (Previously BMC Remedy)

5.

Developing and implementing IT strategies aligned with Business Objectives

6.

Expert in financial management, compliance, and IT risk management

Key Skills

Service Delivery:

• Global Service Delivery Leadership - Rich experience in multiple IT environments like Application development, Engg. services and Infrastructure management/IT operations
• P&L Ownership & Portfolio Leadership
• Cross functional Team Leadership
• Agile (CSM), ITIL, PMP Frameworks
• Risk, Compliance & IT Governance
• Business Continuity & Operational Excellence

Functions / Technologies Experience:

• IT infrastructure Management : IT operations, cloud computing, DWP, Service desk, and Data centre management. Experienced in being onsite & managing client stakeholders F2F
• Application Support & Maintenance: L2/L3, CTB & transformation
• Digital Transformation, Industry 4.0, AI driven Operations – Automated knowledge bases, AI-driven service desk bots, intelligent process automation. AI/ML modernization for infrastructure & engineering workflows
• Managing semiconductor design, RTL verification, EDA tools, tape-out support, and data centre operations
• Predictive analytics for incident prevention, AI-based SLA monitoring, anomaly detection
• Cloud & Automation Frameworks – Azure, AWS, ServiceNow AI modules, workflow automation

Domain Experience:

• Experienced in managing projects in various domains like Manufacturing Industry, Silicon/Semiconductor & BFSI, Retails