ServiceNow Consultant | 10+ years Experience | ITIL, ITSM, Agile, DevOps, GRC, HRSD

ServiceNow Technology & Transformation Consultant at Infosys

with strong experience in driving digital transformation and optimizing enterprise service management processes. I specialize in designing and implementing scalable ServiceNow solutions that enhance operational efficiency, improve service delivery, and align IT services with business objectives.

Over the years, I have successfully worked on multiple transformation projects across diverse business environments, helping organizations streamline workflows, automate processes, improve incident and change management, and deliver measurable business outcomes through the ServiceNow platform. My expertise includes ITSM, Service Integration, Process Optimization, ServiceNow Administration, Stakeholder Management, and IT Governance.

I am passionate about solving complex business challenges through technology-driven solutions and continuous improvement initiatives. Known for my collaborative approach, analytical mindset, and effective communication skills, I enjoy working with cross-functional teams to deliver high-impact transformation programs.

My professional focus includes:

• ServiceNow Implementation & Transformation
• IT Service Management (ITSM)
• Process Automation & Optimization
• Digital Transformation Initiatives
• IT Governance & Service Integration
• Stakeholder & Client Management
• Agile & Continuous Improvement Practices

I continuously strive to learn emerging technologies and contribute to building efficient, customer-centric service operations that create long-term business value.