ServiceNow ITOM Architect | 9+ Years Experience | CMDB, ITAM, HAM, SAM

Experienced ServiceNow ITOM Architect and IT Asset Management Lead

with over 8 years of expertise in designing and delivering enterprise-scale ITOM, CMDB, and ITAM (SAM/HAM) solutions across global organizations. Currently leading platform strategy at Allianz Global Investors, driving transformation initiatives aligned with enterprise architecture, regulatory frameworks such as DORA, and business objectives.

Proven track record in

• building and governing CMDB ecosystems, achieving >95% data quality and enabling end-to-end visibility across infrastructure, applications, and business services.
• Specialized in Discovery, Service Mapping, and integrations, delivering automation-driven solutions that enhance service resilience, impact analysis, and operational efficiency.

Strong experience in

• enterprise governance, audit remediation, and compliance-driven transformations, including establishing SAM capabilities with license reconciliation, entitlement management, and audit controls.
• Adept at managing cross-functional stakeholders across IT, Procurement, Finance, and Compliance, while leading global delivery teams and vendors.

Recognized for

• defining platform roadmaps, implementing scalable operating models, and driving cost optimization through asset and usage transparency.
• Combines deep technical expertise with strategic leadership to enable organizations to achieve operational excellence, regulatory compliance, and digital transformation at scale.