Senior IT Manager | 13+ years experience | IT Infra & Security Ops, DevOps, Cloud, Automation.

I am an experienced IT professional with over 13 years experience building, deploying and maintaining secure IT infrastructure. I am a confident problem-solver, excellent team-player and a communicator who loves to collaborate with stakeholders to understand their business needs and leverage IT to build secure, scalable and reliable IT solutions that meet business needs.

Technical Skills:

• Network: CCNA, Meraki, Palo Alto, Wi-Fi
• Virtualization: VMware
• Cloud computing: Azure, AWS, DevOps.
• IaC: Ansible, Terraform
• Workplace Tools: Intune, O365, Sharepoint
• Project Management: MS Project, ServiceNow

Leadership & Management skills:

• Team-player, Excellent communicator and collaborator
• People & Team management.
• Digital Transformation and Automation
• IT Operations and Service Management
• Asset Management, Budget preparation, and Vendor Management

Career Accomplishments:

• Streamlining infrastructure with Virtualization Executed virtualization strategy for on-prem servers, resulting in ₹15M in annualized savings and transforming infrastructure management through improved response and recovery times.

• Boosting Network Performance & Security with Cisco Meraki Led enterprise-wide upgrade of legacy network infrastructure with cloud-managed Cisco Meraki, enabling proactive monitoring, real-time issue alerts, and centralized control — improved wireless coverage by 30%, reduced deployment time by 60%, and delivered significant cost efficiencies through simplified management and reduced on-site overhead.

• Information Security & Data Protection Implemented a comprehensive security framework including Next-Gen firewalls, BitLocker encryption, Windows Defender, MFA and USB device restrictions — enhancing endpoint protection, minimizing data leakage risks, and aligning with organizational compliance standards.

• Modernizing Backup & DR Strategy Led migration from magnetic tape to disk-based backup infrastructure, implementing off-shore replication for added redundancy — improved backup times by 30% and reduced recovery time objectives (RTO) by 50 %, significantly strengthening business continuity.

• Modernizing Collaboration: AV, VoIP & Teams Upgrade Led modernization of communication systems by upgrading legacy AV and VoIP infrastructure, and successfully driving Microsoft Teams adoption — enabling seamless collaboration and enhancing user experience across the organization.

• Driving Productivity through Digital Transformation Improved end-user productivity and collaboration efficiency by implementing Microsoft 365 tools including Teams, SharePoint, and OneDrive for Business — achieving 60% user adoption and a 30% boost in cross-team collaboration through streamlined communication and file sharing.

• Automated incident detection & response Streamlined incident detection and response by integrating SIEM and ServiceNow — reducing response time by 30% and recovery time by 25% across critical outage scenarios, including server, network, and internet incidents.

• Enabling Scalable, Repeatable Infrastructure Deployments Championed infrastructure automation by leveraging cloud platforms (Azure, AWS), implementing DevOps practices, and deploying Infrastructure-as-Code using Ansible and Terraform — significantly improving deployment speed, consistency, and scalability.

I am looking for a challenging role that would leverage my experience and skills allowing me to make a positive impact on the organization and achieve its business goals.