Technical Account Manager | 12+ Years Exp | Microsoft 365 & Cloud Migrations, Enterprise Clients
Actively Looking for Work
Customer-facing IT Professional
Customer-facing IT professional with over 12 years of experience across Microsoft 365, Exchange, Identity, AWS, and enterprise mobility platforms, supporting both public sector and enterprise clients.
Experience
In recent years, I have worked on large-scale Microsoft migration programs for provincial health authorities in Canada, supporting environments ranging from 3,000 to over 100,000 users. My role spans technical delivery, escalation management, runbook development, automation, and direct engagement with customer stakeholders.
Background
I bring a balanced background that combines hands-on systems engineering with Technical Account Management and Customer Success responsibilities, including:
- Coordinating support teams
- Managing incidents
- Producing executive status reports
- Ensuring stable post-go-live operations
I hold certifications in Microsoft Azure (Fundamentals & Administrator) and AWS (Cloud Practitioner, SysOps Administrator) and am comfortable working across regulated, high-availability environments.
Current Interest
I am currently open to Technical Account Manager, Customer Success Manager, or System Engineer roles in Dubai (UAE) and Saudi Arabia (KSA), with full openness to relocation.