Technical Solution Architect | 9+ Years Experience | ITSM, ITOM, CSM, HRSD, Integrations

A seasoned Solution Architect and Practice Head at Neev Systems Pvt Ltd, bringing over 9+ years of expertise in IT Service Management (ITSM) on the ServiceNow platform. I hold a Bachelor's degree in Computer Science and have successfully led end-to-end ITSM implementations for global enterprises across the banking, healthcare, and retail sectors.

I specialize in designing and delivering scalable, high-performance solutions aligned with ITIL and ITSM best practices. My core competencies include configuring and implementing key ITSM processes such as Incident, Problem, Change, Service Request, Service Portfolio, and Demand Management. I also possess strong experience integrating ServiceNow with third-party tools and CRM systems.

Architectural Experience I lead the design and delivery of ServiceNow modules by working closely with service owners to gather requirements, build proof-of-concept (POC) solutions, present them to stakeholders, and oversee production implementations. I manage a team of 20+ senior ServiceNow developers, ensuring code quality, optimal application performance, and effective issue resolution in coordination with ServiceNow Support Architects. My platform expertise spans all major ServiceNow modules.

Core Skills & Expertise

• ITSM Process Design & ITIL Best Practices
• ServiceNow Configuration & Customization
• Modules: CSM, ITOM, FSM, HRSD, ITBM, Service Portals
• Integration with CRM Systems & Third-Party Tools
• Now Assist for CSM, ITSM
• Predictive intelligence
• AI Search
• Virtual Agents & Communities