Technical Support Engineer | 2 Years | Microsoft 365 Office Suite

I am a passionate and versatile IT professional

I am a passionate and versatile IT professional with a strong background in Technical Support, Full Stack Development, and Client-Facing Consulting. With hands-on experience as a Technical Support Engineer at Convergys India Pvt Ltd, I have developed a strong foundation in troubleshooting and resolving complex hardware and software issues, supporting Microsoft technologies such as Azure Administration, Microsoft Exchange, and Windows Server environments. My role involved providing real-time support through various channels—phone, email, and chat—allowing me to hone my communication skills and develop a proactive approach to problem-solving.

Beyond technical support

• I hold a Full Stack Developer certification
• I have actively worked on front-end and back-end projects using
  • HTML
  • CSS
  • JavaScript
  • MongoDB
• I also run a YouTube channel where I create educational content focused on coding tutorials and Microsoft troubleshooting guides, aimed at IT professionals, small business owners, and students. This initiative has strengthened my ability to break down complex concepts and deliver value through accessible learning.

My career goals

My career goals include:

• Expanding my consulting services to help clients streamline their use of Microsoft products
• Growing their technical infrastructure
• Optimizing digital solutions

I am currently building a consulting website using WordPress and Elementor to better serve clients and showcase my capabilities. I am also exploring opportunities in project management and executive support roles where I can combine my technical expertise with strong organizational and communication skills.

Driven by a desire to learn, support, and lead

I am seeking job opportunities that allow me to contribute meaningfully to a team while continuing to grow professionally. Whether in a tech support, development, or client services role, I bring a user-focused mindset, a strong sense of responsibility, and a commitment to continuous improvement.