About the Role
This position focuses on supporting the coordination, enhancement, and implementation of digital and technology-enabled initiatives, including the Career Guidance Platform. The role requires a proactive approach to design, development, monitoring, and enhancement of digital platforms, ensuring that they align with both program needs and institutional objectives.
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Key Responsibilities
- Support the coordination, enhancement, and implementation of digital and technology-enabled initiatives, including the Career Guidance Platform.
- Contribute to the end-to-end design, prototyping, full development (back/front), and configuration of advanced digital platform features and intelligent workflows.
- Monitor digital platform performance, data quality, and compliance with internal policies related to accessibility, privacy, and responsible data use.
- Track and analyze user engagement, platform analytics, and digital KPIs to support data-driven program decisions.
- Document user feedback and system requirements, helping shape continuous improvement and transformation agendas.
- Support rollout activities for digital initiatives, including stakeholder onboarding, training, and awareness sessions.
- Collaborate with internal teams to ensure digital tools, content, and workflows remain aligned with program needs and institutional objectives.
- Coordinate with external vendors and service providers for updates, testing, enhancements, and functional quality assurance.
- Contribute to the evaluation of new digital solutions, tools, and AI-enabled features that can enhance services.
- Maintain clear documentation of digital processes, user guidelines, system enhancements, and transformation workflows.
- Provide first-level functional support for digital platforms, ensuring timely responses to user inquiries and facilitating issue escalation when required.
- Perform any other related duties or assignments as required by the line manager.
Minimum Knowledge, Skills & Experience
- Bachelor’s degree in advanced technology, computing, or digital Career Development with 2-5 years of relevant full-time work experience.
- Strong written and verbal communication and collaboration skills, with the ability to effectively engage with cross-functional teams and external stakeholders. Arabic proficiency is an advantage.
- Working knowledge in building AI/ML-enabled assessments platform, full stack development, algorithms and data analytical tool development, content management systems, and related areas.
