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As a 3p Team Leader, you’ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function. This will include identifying training needs, staying on top of absence & performance management, as well as coaching and continuous monitoring of your department to engender a greater culture of productivity. Supervising day-to-day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations; setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication. Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely; prioritizing appropriately meeting deadlines; exhibiting professional behavior while coping well with ambiguity and change.
Responsibilities
- Drive results and approach obstacles proactively.
- Ensure company policies are communicated and enforced consistently.
- Source and nurture ideas, rolling them into the creation of improvement plans.
- Take proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization.
- Work closely with HR, Facilities, Safety and IT to build and secure support and resources for projects and initiatives.
- Track production metrics and utilize data to develop strategies for continuous improvement and reporting to management.
- Assist with the establishment of long-term operational strategic plans.
- Mentor, provide training and development to optimize performance, creating organizational depth and individual growth.
- Recognize top performance, coach and apply progressive discipline for poor performance.
- Propose and implement improvements in equipment and processing methods.
- Conduct time-card review daily and weekly to ensure pay accuracy.
- Perform other duties with flexibility as assigned, rotating to other shifts/departments and working extended hours and holidays as needed including an expectation to arrive at least 30 minutes early and remain at least 30 minutes at end of shift to complete pass downs, reports and time-card reviews.
