About the Role
This position focuses on ensuring the availability, performance, security, and reliability of SAP systems through effective Basis administration, monitoring, troubleshooting, upgrades, and technical support across all SAP environments.
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Key Accountability Areas
SAP System Administration:
- Install, configure, and maintain SAP systems.
- Monitor system health, availability, and performance.
- Manage SAP instances, profiles, parameters, and services.
- Perform regular system checks and troubleshooting.
- Support DEV, QA, and PRD environments.
SAP Transport, Upgrade & Patch Management:
- Configure and manage SAP Transport Management System (TMS).
- Manage transports across DEV, QA, and PRD.
- Perform SAP kernel upgrades and patching.
- Support SAP upgrades, migrations, and system refreshes.
- Ensure proper change and release management.
Performance, Monitoring & Troubleshooting:
- Monitor SAP application and database performance.
- Analyze work processes, system logs, dumps, and workload.
- Troubleshoot system performance and availability issues.
- Monitor background jobs, RFCs, and interfaces.
- Perform root-cause analysis and resolve technical incidents.
Security, Backup & Disaster Recovery:
- Manage SAP technical users and access-related issues.
- Support SAP security and vulnerability remediation.
- Monitor database and SAP backups.
- Support restore, recovery, and Disaster Recovery (DR) activities.
- Participate in High Availability (HA) and DR testing.
Technical Support, Documentation & Consulting:
- Provide technical support for SAP Basis-related issues.
- Coordinate with functional, ABAP, database, network, and infrastructure teams.
- Participate in SAP implementation, migration, and integration projects.
- Maintain technical documentation and operating procedures.
- Provide technical recommendations, mentoring, and continuous improvement.
Role Accountability
HR Proficiency:
- Ability to obtain updated soft and technical skills related to the job.
Delivery:
- Perform the planned activities to meet operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide periodic reports detailing deviation and execution of planned tasks.
Problem-Solving:
- Solve problems arising from operations and escalate complex issues when necessary.
Quality:
- Ensure quality requirements develop effective quality control and processes, including specifications for products or services.
Business Process Improvement:
- Coordinate well-defined written systems, policies, procedures, and seek automation opportunities where possible.
Compliance:
- Comply with related policies, procedures, and work instructions.
Health, Safety, and Environment:
- Ensure compliance with relevant safety, quality, and environmental management procedures and controls to guarantee safety, legislative compliance, and delivery of high-quality products/services.
Academic Qualification
- Bachelor Degree in Information Management Sciences & Systems or any relevant field.
Work Experience
Technical / Functional Competencies
- Network Analysis
- Network Design
- Network Operating Systems Knowledge
- Network Integration
- Data Transfers
- Data Replication
- Metadata Analysis
