Access Control Officer

About the Role:
The company is looking for a skilled Access Control Officer to join our Surveillance team. This role involves managing daily access control desk operations and supporting a positive, service-focused environment to ensure the perfect guest experience. The Access Control Officer will be responsible for overseeing operations related to access requests, credential issuance, and maintaining accurate records in accordance with approved procedures.

Primary Duties and Responsibilities:

• Guided by our Values, Behaviors, and Actions, support the team in delivering the perfect guest experience.
• Manage daily access control desk operations, including:
  • Approved access request processing
  • Credential issuance, encoding, updates, deactivation, temporary passes
  • Access group assignment and accurate recordkeeping
• Verify identity, approvals, authorization levels, and supporting documentation before issuing or modifying access.
• Administer user profiles, access levels, schedules, readers, alarms, access events, and related system records within Genetec and approved security platforms.
• Monitor door status, alarms, access events, reader activity, card validity, access permissions, and system alerts; escalate faults, unusual activity, lost/found cards, or urgent access concerns promptly.
• Assist with initial system checks, door status verification, alarm checks, reader testing, access group validation, and functionality checks before escalation where required.
• Review access logs, exception reports, and system activity to support investigations, audits, management reporting, and access review requirements.
• Coordinate with Security, IT, P&C, Facilities, contractors, and system integrators to resolve access-related matters while protecting confidential security information.
• Maintain accurate, audit-ready records and complete clear shift handovers to ensure pending access matters are recorded, followed up, and communicated.
• Support Security divisions during operational requirements, investigations, emergencies, special events, training, and access control awareness activities.
• Provide clear guidance to users on access procedures, card usage, lost card reporting, and access request requirements.

About You:

• Required: High school diploma or equivalent.
• Preferred: Certificate or diploma in Security, Business Administration, Facilities Management, IT, or a related field; training in Genetec, access control, credential management, or security systems is advantageous.
• Required: 1–3 years’ experience in security operations, access control administration, facilities operations, customer service, or a similar operational environment.
• Preferred: Practical experience with Genetec, access control administration, credential encoding, visitor management, key management systems, ANPR System, CCTV, alarm monitoring, BMS, audits, reporting, and confidential security records.
• Strong working knowledge of access control operations, including cardholder profiles, credentials, access levels, access groups, schedules, temporary access, and access removal.
• Ability to apply the Access Control levels by matching approved access to the correct individual, department, role, area, door group, schedule, and authorization level.
• Working knowledge of Genetec, credential management, key management, visitor management, alarms, door events, access logs, and basic troubleshooting/escalation processes.
• Knowledge of credential encoding processes, including assignment, activation, replacement, validity testing, and alignment with approved access profiles.
• Able to review access requests carefully, identify missing approvals or incorrect access levels, and escalate exceptions before access is assigned.
• Knowledge of ANPR systems used to identify vehicles, validate approved vehicle access, support barrier/gate access control, and assist with vehicle movement records when required.
• Ability to generate and review system reports, including access logs, vehicle access records, alarm/event reports, user activity reports, and shift handover records to support investigations, audits, management review, and confidential security reporting.
• Strong interpersonal skills to build relationships with candidates and internal stakeholders.
• Flexibility to adapt to changing priorities and recruitment needs.
• Knowledge of local labor laws and regulations.
• An understanding of recruitment best practices and current trends in talent acquisition.

About the Benefits:
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. Additionally, we provide an excellent leave policy, a healthcare package, incentive programs, and other colleague benefits. This comprehensive package makes this role highly attractive to outstanding applicants seeking a career with the company, a renowned and celebrated brand in the global hospitality industry.