Access Management Supervisor

About the Role
Jobholders at this level are responsible for leading work activities and working autonomously with minor direction towards predetermined long-term objectives. They oversee the implementation of operational plans and provide significant improvements to set policies, procedures, standards, and reports. The main operational role includes supervising the development of IT security access guidelines, policies, and procedures. Responsibilities also include managing the operation and maintenance of IT security access, providing expert recommendations for the implementation of new and change requests related to IT security access, and reviewing the actual performance of IT security Access Management against a set of KPIs to provide recommendations.

Job Responsibilities
IT Security Access Management

• Stay updated with IT security Access Management trends, understand business needs, and develop IT security Access Management guidelines, policies, and procedures to provide full protection of the IT environment.
• Follow IT security Access Management operational standards and operate IT security access, including administration and maintenance (identity, authentication, and authorization) of networks, solutions, systems, applications, and devices.
• Collect identity information of all service users, manage the complete lifecycle of access, identity, and accounts, and document all needed information.
• Receive requests for granting, changing, or restricting access rights to services, enable access and authorization to systems and devices based on technical processes and requests, and manage ongoing business support for access management around the clock.
• Receive IT security access incidents and escalated tickets, handle these incidents and tickets according to their priority, and provide proper resolution in a timely and effective manner within the agreed SLAs.
• Gather information on received change requests related to IT security access, conduct impact analysis to prioritize and schedule change requests, implement them accordingly, and measure their effectiveness.
• Monitor access to systems, devices, and applications, report issues, and provide recommendations.
• Collect actual performance data of IT security Access Management, analyze collected metrics, identify gaps against set KPIs, and generate periodical reports with appropriate corrective actions to eliminate or mitigate IT security access risks.

Organization and Operations

• Follow all relevant policies, processes, and standard operating procedures to ensure work is carried out in a controlled and consistent manner.
• Assist in solving escalated problems and provide needed support for junior team members to ensure efficient workflow.
• Escalate complex problems to the relevant personnel to ensure cases/issues are closed properly.
• Perform other duties as requested.

People Management

• Train junior staff on different job activities to ensure transfer of know-how, when applicable.
• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/junior staff.
• Support junior staff or direct reports to execute their duties according to set policies and processes.

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent is required.
• Master’s degree in Information Technology Management, Computer Science, Business Administration, or equivalent is preferred.

Experience

• A minimum of 8 years of relevant experience, with a preferred 3 years of experience at a managerial level.

Competencies

• IT Compliance - Proficient
• Project Management - Proficient
• Vendor Management - Proficient
• IT Operations Management - Advanced
• Information Security - Advanced
• Cybersecurity Incident and Investigation - Proficient
• Professionalism - Proficient
• Collaboration and Communication - Developing
• Results Oriented - Proficient
• Customer Focus - Proficient
• Enablement of Change and Innovation - Developing