Account Administrator-Workforce Solutions

About the Role
We are currently seeking an Account Administrator to join our Workforce Solutions team at our headquarters in DAFZA, Dubai Airport Free Zone. The Account Administrator will support the Account Management team in delivering HR services to key accounts, collaborating with the Manager of Workforce Solutions to exceed customer and employee expectations through exceptional service delivery standards. All operations will be carried out in line with standard operating procedures.

Responsibilities

Financial

• Update accurate salaries and bank details ensuring salaries are processed correctly.
• Timely submission of cash requests, claims, and expenses related to passes and permits.
• Maintain accuracy in the application of visa, medical, and passes.

Customer

• Work closely with the Account Management team on Transition Planning for Onboarding/Offboarding Projects.
• Ensure smooth delivery of HR services to the end client, including recruitment and hiring, employment visa (new, renewals, cancellations), passport and visa services, payroll services, onboarding and offboarding, disciplinary and performance management, Oracle workflow and processing, and ad hoc HR requests.
• Ensure all tasks are aligned to the agreed SLA with the teams.

Process

• Support in weekly and monthly reports on administrative activities and status as required.
• Follow the Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs), and Key Performance Indicators (KPIs) for each of the assigned accounts.
• Understand how individual work schedules align with the team schedule to meet deadlines.
• Assist with disciplinary issues arising from employees in conjunction with client HR.
• Track and maintain records of employees related to their lifecycle (personal documents, passes and permits, medical insurance, lifecycle documents, etc.).

Innovation

• Manage data dumps and utilize reports to enhance efficiency in work.
• Participate in continuous improvement initiatives to achieve efficiency and cost savings.

Selection Criteria

• Awareness of basic UAE labor laws and processes.
• Minimum English Language Level 4 (by the company Standards).
• 1-2 years of administrative experience; HR knowledge is an advantage.
• Ability to stay organized, prioritize, and multitask.
• Excellent communication and customer service skills.
• Exposure to an HRMS system is advantageous.
• Proficient computer skills with experience using all MS Office tools.