At the company, we're on a mission to empower every Finance organization and professional to exceed their potential. Our global teams span continents, cultures, and time zones, united by a shared purpose as we build the operating system for modern Finance and help organizations move with greater speed, clarity, and confidence.
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That mission comes to life through our people. Behind every innovation, customer success, and milestone are talented people working together to make a difference. We're looking for individuals who are bold enough to think big, authentic in their leadership and collaboration, curious about what's possible, and committed to delivering results.
About the Role
The Account Director is responsible for the sale of the company SaaS solutions within a specified territory. This role requires an experienced, proactive sales professional to manage and grow existing customer relationships through subscription renewals, expansions, uplifts, and cross-selling of additional solutions. The Account Director will strategize and manage accounts within the designated territory and is expected to take full ownership, aiming to successfully retain and grow the existing solution footprint while meeting and exceeding assigned quotas. The ideal candidate will possess a strong understanding of SaaS sales and a proven track record in sales management within an existing account base.
Primary Duties & Responsibilities
- Opportunity Identification: Proactively identify new sales opportunities within the existing customer base by understanding their evolving needs and challenges in conjunction with the company’s value proposition.
- Upselling and Cross-Selling: Introduce additional products or services that address customers' needs, driving upsell and cross-sell opportunities.
- Internal Reporting: Manage CRM knowledge transfer, sales pipeline management, and proposal preparation.
- Self-Sourced Pipeline: Grow pipeline through direct prospecting efforts, as well as collaboration with business partners such as Customer Success, Business Development, Marketing, and Alliances.
- Be Business Partner to your Customers: Provide proactive and consultative guidance that aligns with customer business objectives, ensuring high retention and net revenue growth for the company by developing a thorough understanding of customers' market position, product/service, and competitive landscape.
- Position the company: Convey the company value proposition effectively through written, virtual, and in-person presentations by leveraging custom business cases, marketing assets, and customer success stories.
- Enable your Customer Champions: Prepare joint business cases that align prospects and customers’ objectives with the company’s solutions to support revenue generation.
- Achieve Sales Targets: Develop and execute business plans to meet sales targets.
- Accurately track and forecast sales opportunities.
- Work collaboratively with internal teams (Business Development, Pre-Sales, Alliances, Customer Success) and external collaborators (Customers, Prospects, Alliance Partners) to ensure knowledge transfer and relationship management.
- Assess customer needs for the company offerings via research, discovery sessions, and solution demonstrations.
- Prepare proposals and SaaS agreements to drive sales and identify opportunities for use case expansion within customer accounts.
- Actively role model sales professionalism and engage as a coach and mentor across sales teams.
Required Education & Experience
- 5-10 years’ experience as a sales manager, sales representative, or related role in B2B selling across Enterprise accounts.
- Proven track record of meeting quota and retention targets.
- Highly organized and detail-oriented with the ability to prioritize and respond quickly.
- Strong negotiation skills related to renewals, upselling, and cross-selling.
- Proficiency in MS Office Suite and CRM systems.
- Consultative experience with C-level customers on complex SaaS solutions.
- Extensive customer service experience with aptitude in evaluating customer needs and satisfaction.
- Exceptional oral, written, comprehension, communication, and presentation skills.
- Knowledge and experience with marketing/sales strategies and tactics.
- Familiarity with business management principles.
- Experience with analytical or project management tools.
- Proven history of exceeding revenue goals.
- Fluent in English; Arabic proficiency is a plus.
Preferred Education & Experience
- University Degree or College Diploma in Sales, Business Administration, Marketing, or related field.
- Previous sales experience in the software industry, particularly in CPM/EPM.
- Preferred experience with Salesforce.
- Understanding of accounting, finance, and corporate performance management.
Knowledge, Skills & Abilities
- Professional demeanor.
- Strategic thinking and planning.
- Ability to build rapport with C-level executives and customers.
- Highly organized and tech-savvy.
- Capability to understand and respond to customer needs.
- Willingness to travel.
- Flexible and adaptable.
- Goal-driven attitude.
Compensation
Total compensation is based on experience, skills, and location leveraging objective, job-related criteria.
- Gross annual base salary: 450,000 د.إ—500,000 د.إ AED.
- Additional variable compensation and benefits may apply.
Work Eligibility
All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.
