About the Role
Shape how Saudi Arabia’s leading government entities modernize citizen and employee experiences through cloud, customer experience, and AI. As Account Director for the Public Sector, you will own a portfolio of strategic named accounts, influencing transformation priorities and translating complex technology investments into measurable business outcomes.
You will operate as a senior individual contributor with significant account ownership and executive visibility. Build trusted relationships with senior government decision-makers, navigate complex procurement environments, and lead end-to-end sales strategies across large enterprise opportunities, from early qualification through RFP, negotiation, and closure.
At this organization, you will partner with a highly collaborative cross-functional team to help government customers apply AI and modern customer experience capabilities to practical challenges, improving service delivery, efficiency, and engagement. The role provides direct exposure to strategic government initiatives, regional leadership, AI adoption programs, and complex enterprise transformation, expanding your influence across one of the organization’s key growth markets.
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Key Responsibilities
- Own the end-to-end strategy for assigned strategic government accounts, expand executive relationships, identify growth opportunities, and build sustainable long-term account value.
- Build trusted relationships with C-level executives and senior government decision-makers, shaping strategic discussions around digital transformation, customer experience, cloud, and AI adoption.
- Translate Saudi government priorities, Vision 2030 initiatives, and agency transformation objectives into account strategies that connect the organization’s capabilities with measurable customer outcomes.
- Lead complex government procurement and RFP cycles from opportunity identification and qualification through bid strategy, submission, negotiation, and closure, driving alignment across internal and external stakeholders.
- Position customer experience and AI capabilities around measurable business value, including service quality, operational efficiency, citizen experience, enterprise adoption, and return on investment.
- Drive alignment with BPOs, system integrators, technology partners, and channel organizations to develop comprehensive solutions and strengthen execution across strategic government opportunities.
- Partner with Solutions Consulting, Customer Success, Professional Services, Product, Marketing, Channel and Alliances, and regional leadership to create coordinated account strategies and deliver strong customer outcomes.
- Apply MEDDPICC rigor to opportunity qualification, deal inspection, pipeline management, and forecasting, improving visibility and decision quality across complex enterprise sales cycles.
Required Qualifications
- 15+ years of enterprise technology sales experience, including significant experience selling to Saudi Arabia’s public sector.
- Established executive relationships and direct access to key decision-makers across major Saudi government entities.
- Deep understanding of the Saudi public sector ecosystem, government procurement processes, strategic transformation priorities, and complex RFP cycles.
- Proven track record of managing and closing large, complex enterprise technology opportunities involving multiple stakeholders and extended sales cycles.
- Strong understanding of AI technologies, practical AI use cases, and their application to government digital transformation and customer experience.
- Demonstrated hands-on use of AI to improve personal productivity, build AI-powered workflows, automate processes, and achieve stronger outcomes in day-to-day work.
- Proven ability to lead outcome-based sales conversations that connect technology investments with measurable business value and return on investment.
- Demonstrated experience applying MEDDPICC methodology to complex enterprise opportunities.
- Advanced capability in pipeline management, deal inspection, opportunity qualification, and accurate forecasting.
- Excellent executive communication, negotiation, strategic thinking, and presentation capabilities.
Preferred Qualifications
- Strong background in Customer Experience, Contact Center, cloud, or AI-powered enterprise solutions.
- Experience developing opportunities through BPO, system integrator, technology partner, and channel ecosystems.
- Experience supporting large-scale government digital transformation or AI adoption initiatives in Saudi Arabia.
Working Benefits
- AI at enterprise scale – Build, support, and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development, and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and their families.
- Recognized globally – The organization is Great Place to Work® certified in 17 countries, and 94% of employees are proud to tell others they work there.
