About the Role
As a result of increased demand for our services, we are looking to add an experienced Account Director to our new office in Abu Dhabi. This vital role involves establishing and maintaining client relationships within our airline and hotel partner network to generate strategic growth. The Account Director will be responsible for delivering exceptional procurement services, leading with strategic vision, negotiation skills, and supplier management.
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Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Client Relationship
- Establish and maintain relationships with key stakeholders at all levels within the airline and hotel partners.
- Communicate and meet with major clients regularly to ensure deliverables are met.
- Create client sourcing strategies based on solid market insights.
- Report on strategy and savings matrix for nominated accounts.
- Strive to create increased value for clients through innovative recommendations aligned with their business goals.
- Develop and deliver strategic account objectives.
- Handle complaints and problems in a timely and effective manner.
- Prepare monthly, quarterly, and annual reports and budget forecasts for clients.
Site Inspections
- Prepare and conduct domestic and international site inspections to ensure suitability for airlines.
- Conduct virtual site inspections as necessary.
- Effectively manage union relationships during the site inspection process.
Day to Day Account Management
- Provide strategic leadership to expand opportunities within assigned accounts.
- Coordinate and manage weekly meetings with designated airlines to ensure sourcing deliverables remain on target.
- Maintain action logs to ensure all parties are aware of action points and resolve issues.
- Support client communications, ranging from weekly performance meetings to business reviews.
- Document, troubleshoot, and resolve operational and sourcing events.
- Maintain spreadsheets and update databases as required.
Responsibilities
- Support other Account Managers/Directors to ensure correct processes and communication, creating exemplary performance for clients.
- Manage multiple projects from concept to implementation.
- Provide organization and coordination for business reviews, ensuring savings matrix is maintained accurately.
- Coach other Account Managers/Directors and identify training opportunities.
- Hold planned weekly conference calls with team members to review workload.
Key Accountabilities
- Develop and implement strategic category management plans.
- Manage central contract repository in Salesforce, ensuring timely execution of contracts.
- Conduct market analysis to inform hotel sourcing strategies.
- Share market knowledge and experience with team members to support the success of airline accounts.
Systems Requirements
MyCrewCare
- Manage crew member feedback and ensure timely resolution of complaints.
HotelExpress
- Seek and negotiate preferred rates for travel, ensuring accurate maintenance in the system.
ACES
- Verify hotel contract information and assist with troubleshooting issues related to hotel schedules.
Salesforce
- Ensure all opportunities and contracts are accurately tracked with appropriate data in Salesforce.
Position Type and Expected Hours of Work
- Standard business hours, Monday through Friday, with occasional evening or weekend work as required.
Travel
- This position requires approximately 30% travel.
Person Specification
Essential Criteria
- Bachelor’s degree in business administration or a similar field.
- Minimum 7 years’ experience in a procurement role performing sourcing initiatives.
- Proven track record in contract negotiations.
- Strong understanding of supplier relationship management.
Desirable Criteria
- MCIPS qualification.
- Experience in the travel industry, particularly with airlines or hotels.
- Knowledge of contract law and category management principles.
Compensation
- Basic Salary: 193,200 - 220,200 AED
- Housing Allowance: 80,400 - 91,800 AED
- Transportation Allowance: 32,400 - 36,600 AED
- Flexible Allowance: 16,200 - 18,600 AED
- Total Cash Package: 312,000 - 367,000 AED
- Discretionary Target Bonus available.
Work Environment
- This position operates in a professional office environment using standard office equipment.
Physical Demands
- Requires talking, hearing, standing, walking, and using hands to handle or feel.
Equal Opportunity Employer
This organization is committed to maintaining a diverse and inclusive workforce and does not discriminate based on any protected characteristic.
