About the Role
The Account Manager will serve as the primary point of contact for assigned clients, ensuring exceptional customer experience, long-term relationship development, and business growth. The successful candidate will work closely with consulting, delivery, and leadership teams to understand client needs, coordinate project activities, and identify opportunities to expand services within existing accounts. This role is ideal for someone with experience in account management, business development, customer success, consulting services, HR solutions, or professional services environments.
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Key Responsibilities
Client Relationship Management
- Build and maintain strong relationships with key client stakeholders.
- Serve as the main point of contact for assigned accounts.
- Conduct regular client meetings to understand business needs and priorities.
- Ensure high levels of client satisfaction and retention.
Account Growth & Business Development
- Identify opportunities to expand existing client engagements.
- Promote additional consulting, assessment, leadership development, and organizational transformation services.
- Collaborate with internal teams to prepare proposals, presentations, and client recommendations.
- Support contract renewals and commercial discussions.
Project Coordination
- Work closely with consultants and delivery teams to ensure projects are delivered successfully.
- Monitor project progress and proactively address client concerns.
- Coordinate meetings, workshops, and follow-up activities.
- Ensure clear communication between clients and internal teams.
Strategic Account Planning
- Develop account plans for key clients.
- Understand client business objectives and align solutions accordingly.
- Track account performance and identify opportunities for long-term partnerships.
Reporting & CRM Management
- Maintain accurate client records and account activities within CRM systems.
- Prepare account reports, pipeline updates, and client engagement summaries.
- Track opportunities and support revenue forecasting activities.
Qualifications
- Bachelor's degree in Business Administration, Human Resources, Marketing, Management, or a related field.
- Up to 5 years of experience in Account Management, Customer Success, Client Relations, Business Development, Sales, Consulting, or related roles.
- Strong Arabic and English communication and relationship-building skills.
- Ability to engage with senior stakeholders and decision-makers.
- Strong organisational and project coordination abilities.
- Commercial awareness with the ability to identify business opportunities.
- Experience working in consulting, professional services, HR services, training, technology, or advisory environments is an advantage.
- Proficiency in Microsoft Office applications and CRM platforms.
- Fluent in English; Arabic is highly preferred.
Preferred Competencies
- Client-focused mindset.
- Strong interpersonal and presentation skills.
- Problem-solving and analytical thinking.
- Ability to manage multiple client accounts simultaneously.
- Negotiation and stakeholder management skills.
- Self-motivated with a proactive approach to business growth.
- Ability to thrive in a fast-paced and collaborative environment.
