We are seeking a proactive and results-driven Account Manager to join our team in Riyadh. The successful candidate will be responsible for identifying and developing new customer relationships, managing existing accounts, and driving business growth by aligning closely with internal delivery and pre-sales teams to achieve sales targets. The ideal candidate will have a strong background in IT sales, with the ability to understand client needs, develop tailored solutions, and navigate complex B2B buying cycles involving procurement, IT, and finance functions. This role requires a combination of strategic thinking, commercial acumen, and relationship-building skills to ensure sustainable business growth and customer satisfaction.
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Key Responsibilities
- Identify and develop new customer relationships to expand the client base and drive business growth.
- Manage and grow assigned accounts by maintaining strong client relationships at multiple levels (IT, procurement, decision-makers).
- Serve as the main point of contact for clients, handling inquiries, resolving issues, and ensuring satisfaction and loyalty.
- Monitor account health, upcoming renewals, and expansion opportunities.
- Meet and exceed assigned sales targets and margin objectives.
- Identify and pursue new opportunities within existing accounts and targeted prospects.
- Prepare and submit quotations, proposals, and tenders aligned with client requirements and procurement processes.
- Follow up on submitted offers and RFPs to drive timely closure and feedback.
- Maintain a working knowledge of key IT product categories (e.g., infrastructure, networking, PCs, servers, cybersecurity, cloud).
- Understand vendor product positioning and pricing strategies (e.g., HP, Dell, Cisco, Microsoft, etc.).
- Coordinate with pre-sales engineers and product managers to deliver value-based proposals.
- Ensure successful order processing, delivery follow-up, and project closeout with internal delivery teams.
- Follow up with customers for GRNs, acceptance forms, and payment coordination where needed.
- Align with vendors on pricing, delivery timelines, and opportunity registration when required.
- Work closely with logistics, delivery, and finance teams to ensure smooth operations and issue resolution.
Qualifications
- Bachelor’s degree in Business Administration, IT, Engineering, or a related field.
- 3–5 years of B2B sales experience in Riyadh, specifically within the IT industry.
- Strong client-facing, communication, and negotiation skills.
- Familiarity with procurement processes in government and enterprise sectors is a plus.
- Basic technical understanding of IT solutions (e.g., Cloud, ITO, MS, Cybersecurity).
- Highly organized, target-driven, and proactive in managing priorities.
- Fluency in both Arabic and English (spoken and written).
