About the Role
The Account Manager role is designed as a 'Hybrid' position, where you will work, on average, 2 days per week from an office. This role provides an opportunity to engage with customers and influence their business outcomes using the company’s cutting-edge solutions. You will be managing one or several larger accounts, understanding the customers’ IT and business objectives, and driving business performance across the company’s portfolio while building a robust network within the customer’s organization.
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Responsibilities
- Articulate a two-way connection between the customer’s core KPIs, business priorities, and initiatives, and the plan to support the customer with IT solutions.
- Influence decision-making among customer executives including C-level by effectively describing the value of the company’s solutions.
- Proactively build and execute a plan to drive growth and profitability across the company’s portfolio, continuously accelerating growth in strategic value solutions.
- Engage with customers to identify opportunities and translate their business challenges into IT solutions.
- Maintain a strong and rightsized pipeline funnel from the account team, leading and governing pipeline building activities.
- Develop and maintain a comprehensive view of the partner landscape, proactively developing partner relationships and running governance processes for the partner network.
- Engage effectively with the customer's CTO/CIO, articulating modern IT trends that impact their business.
- Actively build, develop, and lead the extended account team, establishing a governance process and providing feedback and development opportunities.
Education and Experience
- University or Bachelor’s Degree preferred, or equivalent experience; Engineering or technology education, advanced degree or MBA desired.
- Typically 8-12+ years of account management experience, with a proven track record in IT industry, including experience working as an IT leader or within customers being a plus.
- Experience preferred in vertical industries, with a strong track record of account management and sales performance.
- Familiarity with big data, hybrid IT, IT services, digital business, information security, AI, and intelligent edge is desired.
Knowledge and Skills
- Drives Results: Demonstrated persistence and results orientation.
- Strategic Planning: Ability to articulate a vision for the future and create an actionable account business plan.
- Sales Execution: Efficient in delivering short-term sales engagements and objectives.
- Continuous Learning: Proactively pursues learning and shares knowledge.
- IT Industry Acumen: Maintains comprehensive knowledge of IT developments and technology trends.
- Company Portfolio Knowledge: Strong understanding of the company’s products and solutions.
- Team Leadership: Highly skilled at leading teams through complex engagements.
- Network/Relationship Building: Expertise in creating strong professional relationships.
- Two-way Communication: Ability to listen actively and articulate value propositions effectively.
- Influencing and Negotiating: Expert in leveraging negotiation techniques.
- Business Acumen: Understanding of business operations and implications for planning.
- Operational Excellence: Demonstrates predictability and excellence in operations.
- Integrity: Maintains ethical standards under pressure.
- Vertical/Industry Knowledge Preferred: Familiar with customer's industry landscape and enterprise architecture.
- Consulting: Capable of guiding customers through processes to achieve business outcomes using the company’s portfolio.
What We Can Offer You
- Health & Wellbeing: A comprehensive suite of benefits to support your physical, financial, and emotional wellbeing.
- Personal & Professional Development: Programs aimed at helping you reach your career goals.
- Unconditional Inclusion: A culture that celebrates diversity and provides flexibility for personal needs.
Contract and Travel Details
- This is a hybrid role requiring an average of 2 days per week in the office.
The company is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals. All decisions made are based on qualifications, merit, and business need, ensuring a diverse and equitable workplace.
Accessibility
If you require accommodation during any stage of the application or interview process, please submit your request through the appropriate channels.
