About the Role
This role grows the government and free-zone business by winning new federal, emirate-level, and free-zone entities while managing and expanding current government accounts. Given that government is the largest and most strategic segment, maintaining these relationships is just as critical as developing new ones.
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As the primary point of contact for clients, the Account Manager will understand each entity's payment collection methods, propose suitable solutions, and oversee implementation from initial meetings to go-live and beyond.
Key Responsibilities
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New Business Acquisition
- Build and manage a pipeline of federal entities, Dubai Government departments, government entities in other emirates, and free-zone authorities.
- Secure new mandates for payment collection services, including payment gateway, POS, Pay by Link, wallet, direct debit, and refunds/disbursements.
- Facilitate the onboarding of government entities onto the platform, in accordance with company commitments.
- Present free-zone authorities with a tailored solution for their collections and introduce them to the SME bundle (Business-in-a-Box) for companies registered in the zone.
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Existing Account Management
- Maintain ownership of relationships with assigned government accounts, ensuring no loss of key accounts.
- Enhance each account by incorporating more payment methods, services, and channels while increasing the volume of collections with the platform.
- Conduct regular account reviews discussing volumes, performance, issues, and upcoming needs with each entity.
- Act as the escalation point for client issues, collaborating with Operations and Support for resolution.
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Solutions, Proposals, and Tenders
- Comprehend the unique collection processes, systems, and regulations of each entity to design appropriate solutions alongside the Manager – Acquiring Business and Product.
- Develop proposals, presentations, and commercial offers, ensuring pricing aligns with the company's rate cards.
- Lead responses to government tenders and RFPs, ensuring comprehensive and competitive submissions.
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Implementation and Go-Live
- Coordinate onboarding and integration processes with clients' IT teams and the company's technical and operational teams.
- Monitor the progress of each project to ensure timely go-live and that the entity begins transactions as planned.
- Follow up after launch to evaluate adoption, payment success rates, and client satisfaction.
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Market Intelligence and Reporting
- Monitor government digital payment initiatives, newly established entities, and changes in regulation and procurement.
- Report competitor activity and client feedback to the Manager – Acquiring Business and Business Intelligence.
- Maintain the CRM database, updating it regularly and reporting on pipeline, successes, and account health monthly.
Education
- Bachelor’s degree in Business, Finance, IT, Engineering, or a related field.
Experience
- 5–8 years of experience in sales, business development, or account management with government clients.
- Experience in payments, banking, fintech, or government technology services is strongly preferred.
- Proven track record of acquiring and growing government accounts in the UAE.
- Familiarity with government procurement, tenders, and vendor registration processes.
- Existing relationships with federal, Dubai, or Abu Dhabi government entities or free zones are a significant advantage.
Technical and Payments Knowledge
- Understanding of how government entities collect fees and payments via online services, service centres, kiosks, and smart channels.
- Knowledge of payment products, including payment gateway, POS, Pay by Link, wallets, direct debit, and refunds.
- Awareness of card and wallet payment processes, settlement, and reconciliation.
- Insight into UAE digital-government programs and payment platforms.
Skills
- Ability to build trust with senior government stakeholders; professional presentation is essential.
- Strong communication and presentation skills in both Arabic and English, including proficiency in formal written Arabic.
- Persistent and organized, especially across long government sales cycles.
- Commercial judgement that effectively balances client needs with the company’s margins.
- Collaborative ability, working effectively with technical, operations, and product teams to meet client needs.
