About the Role
This role focuses on expanding the government and free-zone business for the company. The main objective is to acquire new mandates from federal, emirate-level, and free-zone entities while also nurturing existing government accounts. Since government clients represent the company's largest and most strategic segment, fostering these relationships is crucial for success.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
The Account Manager serves as the primary contact for clients, gaining insight into their payment collection processes and proposing suitable solutions. The Account Manager oversees the transition from initial contact to go-live, ensuring growth and satisfaction.
Key Responsibilities
-
New Business Acquisition
- Build and manage a pipeline targeting federal entities, Dubai Government departments, regional government entities, and free-zone authorities.
- Secure new contracts for the company’s payment collection services, including payment gateway, POS, Pay by Link, wallet, direct debit, and refunds/disbursements.
- Facilitate the onboarding of government entities onto the company’s platform in alignment with commitments.
- Provide solutions for free-zone authorities' collection needs and promote the company’s SME bundle (Business-in-a-Box) for zone-registered companies.
-
Existing Account Management
- Maintain and develop relationships with assigned government accounts, ensuring zero loss of key accounts.
- Expand each account by increasing payment methods, services, and channels while transitioning more collections to the company.
- Conduct regular account reviews focusing on transaction volumes, performance metrics, issues, and future requirements.
- Serve as the escalation point for client issues and collaborate with Operations and Support to achieve resolutions.
-
Solutions, Proposals, and Tenders
- Analyze each entity's collection methodologies, systems, and regulations to design effective solutions in collaboration with the Manager – Acquiring Business and Product.
- Create proposals, presentations, and commercial offers, ensuring pricing adheres to the company’s rate cards.
- Lead the response process for government tenders and RFPs.
-
Implementation and Go-Live
- Oversee onboarding and integration efforts alongside the client's IT team and the company’s technical and operations teams.
- Monitor project progress to ensure timely go-live and smooth initiation of transactions.
- Follow up post-launch to assess adoption rates, payment success, and overall client satisfaction.
-
Market Intelligence and Reporting
- Monitor government digital-payment initiatives, new entities, regulatory changes, and procurement trends.
- Communicate insights on competitor activity and client feedback to the Manager – Acquiring Business and Business Intelligence.
- Maintain up-to-date CRM records, providing monthly reports on pipeline status, account wins, and overall account health.
Education
- Bachelor's degree in Business, Finance, IT, Engineering, or a related field.
Experience
- 5–8 years in sales, business development, or account management focused on government clients.
- Previous experience in payments, banking, fintech, or government technology services is highly desirable.
- Proven track record in securing and developing government accounts in the UAE.
- Familiarity with government procurement processes, tenders, and vendor registration is essential.
- Existing relationships with federal, Dubai, or Abu Dhabi government entities, or free zones, are a significant advantage.
Technical and Payments Knowledge
- Understanding of how government entities manage payment collections through online services, service centers, kiosks, and smart channels.
- Knowledge of payment products: payment gateway, POS, Pay by Link, wallets, direct debit, and refunds.
- Comprehension of card and wallet payment systems, along with their settlement and reconciliation processes.
- Awareness of UAE digital government initiatives and payment platforms.
Skills
- Ability to build trust with senior government stakeholders; presents professionally and articulately.
- Excellent communication and presentation skills in both Arabic and English, including formal written communication in Arabic.
- Persistence and organizational skills are essential for navigating lengthy government sales cycles.
- Commercial acumen to balance client needs with the company’s margin requirements.
- Collaborative approach to work effectively with technical, operations, and product teams to provide optimal client solutions.
