About the role
The company is building the Everything App for the greater Middle East, simplifying and improving lives while creating an organization that inspires. With a mission fueled by AI, we seek curious problem-solvers to join us in enhancing operations, customer experience, and internal systems through innovative AI applications.
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About the team
You will be part of a dynamic and autonomous team composed of the company veterans and new talent, all dedicated to the mission of building the company Shops. This team values ownership, ambition, and a strong commitment to serving customers, partners, colleagues, and captains.
What you'll do
As the Account Manager for Groceries, you will leverage your negotiation skills, relationship management, business strategy, operational excellence, and problem-solving abilities. Your key responsibilities will include:
- Account Management: Foster robust, long-term relationships as the primary contact for grocery and supermarket partners; lead engagement with high-profile chains on the company platform.
- Growth: Drive growth of existing non-food accounts, improving their commercial and operational performance by focusing on catalog depth, pricing competitiveness, availability, and basket size, while also onboarding new high-value brands.
- Analysis: Examine account performance metrics - GTV, order frequency, basket size, SKU-level availability, and conversion rates to guide decisions that enhance grocery account performance.
- Performance Meetings: Conduct periodic partner performance reviews to set plans for the next month, addressing commercial performance, operational health, and catalog quality.
- Partner with internal teams: Collaborate with internal teams across Marketing, Supply Chain, Catalog, Customer Care, and Finance to help grocery partners achieve growth aligned with broader business objectives.
- Marketing and Monetization: Collaborate with grocery partners to showcase the value of advertising and in-app promotions, jointly aiming to increase order volume and basket value.
What you'll need
- Minimum of 2+ years in Account Management for enterprise accounts and commercial roles, preferably in grocery, FMCG, retail, or e-commerce.
- Experience in a startup environment, particularly within high-growth contexts, is highly advantageous.
- Bachelor's degree in Business, Economics, or a related field.
- Excellent interpersonal skills with an approachable, humble, and team-oriented attitude.
- Capability to build and maintain relationships with high-profile grocery and retail partners.
- Strong problem-solving abilities, resilience to setbacks, and adaptability to change.
- High intellectual capacity and quick-thinking to understand complex commercial opportunities, including margins, promotions, and catalog dynamics specific to grocery retail.
- Proven proficiency with Microsoft Office tools (especially Excel) and project/program management applications to optimize processes.
- A self-starter with a strong sense of ownership, able to effectively manage personal time and priorities.
What we’ll provide you
As a full-time colleague at the company, you will have the opportunity to:
- Collaborate and learn from a community of inspiring colleagues.
- Engage in meaningful work within an organization focused on impactful regional development.
- Seek daily opportunities for personal and professional growth.
- Enjoy a flexible work schedule of 4 days in the office and 1 day from home, with the option to work remotely from any country for up to 30 days per year, along with unlimited vacation days.
- Gain access to healthcare benefits and fitness reimbursements for wellness activities, including gym memberships, health clubs, and training classes.
