About the Role / About the Job
This position serves as the lead point of contact for all customer account management matters, focusing on building and maintaining strong, long-lasting client relationships. The role aims to negotiate contracts, close agreements, and maximize profits while developing trusted advisory relationships with key accounts and customer stakeholders. A crucial part of the job is ensuring the timely and successful delivery of solutions according to customer needs and objectives, while communicating progress to both internal and external stakeholders.
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Responsibilities
- Serve as the lead point of contact for all customer account management matters.
- Build and maintain strong, long-lasting client relationships.
- Negotiate contracts and close agreements to maximize profits.
- Develop trusted advisory relationships with key accounts, customer stakeholders and executive sponsors.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Develop new business with existing clients and identify areas of improvement to meet sales quotas.
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
- Prepare reports on account status.
- Collaborate with sales team to identify and grow opportunities within territory.
- Assist with challenging client requests or issue escalations as needed.
- Follow all relevant policies, procedures, and processes for controlled and consistent daily work.
- Contribute to identifying opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement.
- Promote the implementation and adherence to policies, procedures, processes, and instructions within the organization.
- Follow daily operations to ensure work continuity.
- Contribute to preparing timely and accurate reports concerning the line of work to meet requirements, objectives, and standards.
- Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner.
Qualifications
Requirements:
- 1-2 Years of relevant experience.
- Bachelor Degree in a relevant field is required.
- Master’s degree in a relevant field is preferred.
