Account Manager

About the Role
The Account Manager plays a crucial role within the company team, primarily supporting campaign activities for JLR at both the regional and retailer levels. Reporting to the Senior Account Manager, this position involves acting as a key point of contact and effectively managing the end-to-end production process to ensure seamless execution of multi-channel campaigns across various media formats.

Key Responsibilities

• Serve as the day-to-day liaison for JLR regional and retailer stakeholders, agency partners, and company teams.
• Collaborate with the Senior Account Manager and Delivery Lead to review incoming briefs, confirming scope, deliverables, timelines, market specifics, approvals, and production dependencies before work commences.
• Oversee the comprehensive production process, encompassing imagery sourcing, master asset development, spec sheet validation against available asset toolkits, adaptation, localization, quality control, and final delivery.
• Manage various approval stages for imagery, master assets, and adaptations; ensuring clear communication of feedback, managing agreed rounds of feedback, and addressing any implications on scope or timelines.
• Maintain close coordination with creative, studio, transcreation, digital, and media teams to ensure that production dependencies are effectively planned and managed.
• Develop and maintain detailed production plans, status reports, action logs, contact reports, and meeting agendas; ensuring stakeholders are informed of progress, risks, and next steps.
• Achieve delivery in accordance with agreed company SLAs, proactively addressing any delays in inputs, specifications, or approvals, and escalating risks to the Senior Account Manager, Delivery Lead, or Business Director as needed.
• Support workload triage within the team to ensure that straightforward tasks are delegated appropriately while complex or high-risk projects are escalated timely.
• Confirm that master and adapted assets fulfill brand, technical, and market requirements prior to delivery.
• Build and foster strong, trusted relationships with client and agency stakeholders while maintaining a calm, solution-oriented approach to the fast-paced demands of campaign work.

Requirements

• Automotive experience is essential; familiarity with JLR, premium automotive brands, retailer marketing or regional automotive accounts is highly desirable.
• Proven background in an account management, integrated agency, or production role managing multi-channel campaigns across print, digital, broadcast, and/or retail environments.
• Experience in managing production workflows involving master creative, imagery selection, local market adaptations, and transcreation/localization.
• Ability to work effectively across international accounts and multiple markets, ideally with experience in five or more, involving numerous clients, agencies, and production stakeholders.
• Strong understanding of client approval processes, production specifications, asset delivery, and the interdependencies between creative, media, digital, and production teams.
• Excellent project management skills, including the ability to handle multiple jobs, meet tight deadlines, maintain accurate trackers, and identify risks proactively.
• Clear and confident written and verbal communication skills in both English and Arabic.
• Highly organized, detail-oriented, proactive, and client-focused, with the resilience to deliver effectively under pressure.

Why Work Here
At the company, you will have the opportunity to help shape the future of content production on a global scale. Collaborating with talented professionals and utilizing state-of-the-art technology, you will tackle some of the most intricate creative and production challenges in the industry. This role offers a collaborative, borderless work environment where excellence in craft is celebrated, innovation is encouraged, and AI, along with next-generation tools, augment human creativity rather than replace it. With access to an array of projects, international career opportunities, and the extensive support of the company’s unparalleled network, you can expand your skill set, make a significant impact, and create work that effectively engages audiences across all channels.

Inclusion and Impact
The company is an equal opportunity employer, considering applicants for all positions without discrimination. We are dedicated to cultivating a culture of respect, where everyone feels valued and has equal opportunities for career advancement.