About the Role
The ideal candidate will be responsible for managing a book of business for existing accounts, resolving complex customer issues, and identifying improvements to prevent issues from reoccurring. Educates clients on plan design and renewal options.
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Key Responsibilities
- Managing a portfolio of clients in GCC.
- Engaging with our brokers/clients regularly.
- Service and support our brokers/clients as required with focus on business excellence for the organization.
- Conduct strategic meetings on following topics but not limited to retention rate, success, challenges.
- Building and maintaining relationships with brokers and internal customers.
- Proactively manage and negotiate renewal for our portfolio by executing annual renewal strategy and optimizing rate action & profitability.
- Understand compliance requirements in the GCC and proactively identify any compliance risks for your brokers/clients.
- Develop and maintain strong relationships with an assigned portfolio of clients by proactively engaging in regular communication by email, field-based meetings, or telephone with our partners and direct clients.
- Conduct strategic meetings on a quarterly basis with your brokers face-to-face – including their management - to review the retention rate, successes, and challenges.
- Take the lead in day-to-day inquiries for assigned portfolio working with internal stakeholders to resolve in agreed timelines.
- Look for growth opportunities throughout the year with existing groups.
- Database management, ensuring all relevant details are recorded accurately including Salesforce which should be a minimum of 98% accuracy.
- Responsible for the entire renewal process for the assigned portfolio and achieve financial targets set every year.
What You’ll Bring
- Bachelor’s degree or equivalent.
- Minimum of 4 - 6 years working in a similar role (Account Management).
- Experience in the healthcare insurance industry is a MUST.
- Fluency in spoken and written Arabic and English.
Skills
- Influencing and negotiating
- Works well under pressure
- Experience of collation of data and statistical analysis
- Strong interpersonal skills
- Ability to take ownership and demonstrate initiative
- Capable of prioritizing workloads in order to meet tight deadlines
- Sound knowledge of Excel and Word
- Flexible & strategic
- Basic Microsoft applications - Outlook, Word, Excel
- Interpersonal skills
- Team working
- Customer focus
- Regulatory expert
- Knowledge of processes, procedures, and systems
- Good business/product knowledge
- Coaching, organization, influencing, and supervisory skills
- Basic leadership and management skills
- Time management
Why Join Us
- Competitive salary aligned with the market.
- Multicultural and hybrid working environment.
- Private Medical Insurance.
- Employee Wellbeing Benefits.
- Educational Development Program supporting continuous learning and growth.
Location
Riyadh, Saudi Arabia
