About the Role
The Account Manager will manage retention for an assigned portfolio of clients, taking ownership of the process from initial outreach to contract signing. This role requires proactively contacting clients at least three months before their contracts expire, understanding their needs, negotiating renewal terms, and coordinating internally to complete renewals on time.
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Responsibilities
- Initiate renewal discussions with clients.
- Manage the complete renewal process, from initial contact through approvals, negotiation, and contract completion.
- Understand clients’ needs, address objections, and clearly communicate the value of renewing.
- Negotiate renewal terms within approved company policies and pricing guidelines.
- Coordinate with internal teams to obtain renewal eligibility decisions and required approvals.
- Liaise with landlords and brokers, where required, to confirm terms and finalize renewals.
- Work closely with the Customer Experience team to resolve outstanding issues that may affect a client’s decision to renew.
- Maintain an accurate retention pipeline in the CRM, including contact history, client feedback, expected closing dates, and next steps.
- Identify clients at risk of leaving and take proactive action to improve retention.
- Record reasons for non-renewal and recommend improvements to the renewal process.
- Provide regular reports on retention performance, forecasts, and key challenges.
Requirements
- 1-2 proven years of experience in account management, client relationship management, or customer retention.
- Strong sales experience, with a demonstrated ability to achieve targets and close deals.
- Experience in real estate, property leasing, financial services, or subscription-based businesses is preferred.
- Excellent negotiation, objection-handling, and relationship-building skills.
- Strong communication skills in Arabic; proficiency in English is preferred.
- Ability to manage multiple accounts, follow up consistently, and meet deadlines.
- Experience using CRM systems and maintaining accurate client records.
- Ability to collaborate effectively with Customer Experience, Credit Assessment, and other internal teams.
Benefits
- Competitive salary - Receive a competitive salary package in USD or SAR, reflecting your skills and contributions in our industry.
- Diverse International team - Join a diverse international team where different perspectives and backgrounds enrich our collaborative culture.
- Innovation - Shape the future of Proptech with your groundbreaking ideas and technological prowess.
- Direct Impact - See your ideas come to life and make tangible changes in an industry ripe for revolution.
- Fast-paced Learning - Grow personally and professionally every day with opportunities to master new skills in our dynamic start-up environment.
- Creative Freedom - Take the reins, innovate, and push boundaries with the freedom to experiment, learn, and grow.
- Close-knit Community - Join a collaborative, supportive team where your voice matters and your contributions are recognized and celebrated.
