About the Role
Manage and grow key accounts by maintaining strong client relationships, identifying upselling and cross-selling opportunities across hardware, software, and solutions, and coordinating with internal teams to deliver high customer satisfaction, retention, and new business growth.
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Job Accountabilities & Activities
Planning:
- Develop and implement account plans for major accounts to support revenue growth and long-term customer retention.
- Identify opportunities for upselling and cross-selling across hardware, software, and solution offerings (e.g., archiving and content management).
- Monitor account performance and proactively plan strategies to expand business and strengthen client partnerships.
Operations:
- Oversee day-to-day management of key accounts to ensure smooth service delivery and product performance.
- Coordinate internally with Finance, Service, and GDO teams to ensure timely responses, accurate billing, and effective issue resolution.
- Ensure service standards and operational processes are consistently met to support seamless customer operations.
Stakeholder Management:
- Build and maintain strong relationships with major account stakeholders to understand business needs and expectations.
- Act as the primary point of contact between clients and internal teams, ensuring clear communication and alignment.
- Facilitate collaboration across internal departments to deliver integrated solutions and improve overall customer experience.
Business Development:
- Drive revenue growth within existing accounts by identifying and pursuing new business opportunities.
- Promote additional products, services, and solutions that align with customer needs and business objectives.
Customer Experience Management:
- Ensure a high level of customer satisfaction by addressing concerns related to billing, response times, and machine performance.
- Proactively manage customer feedback and service issues to maintain a positive client experience.
- Support high client retention rates through consistent service quality and relationship management.
Education & Certifications
- Bachelor's degree in business administration, business management, marketing, or related field is preferred.
Required Years of Experience
- 3-4 years proven sales experience.
