About the Role
As Account Manager, you will manage and grow the Research Intelligence portfolio across the Middle East and Africa, owning renewals and upsell opportunities. You will partner closely with cross‑functional teams to drive revenue growth, ensure smooth contract execution, and maintain strong customer relationships. This role is ideal for a commercially driven professional with a passion for SaaS solutions and customer engagement.
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Responsibilities
- Manage the Research Intelligence (RI) portfolio across the Middle East and Africa
- Own and drive renewals, cross-sell and upsell opportunities, including multi‑year contracts
- Partner closely with cross functional teams to grow revenue and expand accounts
- Coordinate with Sales, Finance, Legal, CSMs, Product, and Operations to ensure smooth renewal execution
- Review and negotiate contract terms; maintain accurate data across CRM, Clari, Gong and SalesCloud
- Build strong customer relationships and promote the wider portfolio
- Support regional marketing activities and consortium initiatives
- Achieve quarterly and annual renewal and new business targets
Requirements
- 3+ years’ experience in a commercial, sales, or renewal‑focused role
- Bachelor Degree in Computer Science, Business Management, or a related field
- Experience in SaaS solutions selling is preferred
- Strong understanding of research solutions, contracts, and end‑to‑end sales operations
- Proven self‑starter with experience managing complex renewals
- Excellent communication, presentation, and stakeholder‑management skills
- Fluent in English; Arabic (native or fluent) is a strong plus
Work for you
We promote a healthy work-life balance, well-being initiatives, parental leave, and study leave. Our aim is to create a supportive work environment that helps you manage your responsibilities while also achieving your long-term goals.
- Health Insurance
- Competitive Bonus
- 25 days Annual Leave
- Remote Working Model
