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About the Role This role focuses on managing and developing strong, long-term relationships with key clients in the cloud solutions market. The ideal candidate will act as the primary point of contact for assigned accounts, ensuring high levels of customer satisfaction while identifying new business opportunities and expanding existing accounts through cross-selling and up-selling initiatives. Responsibilities - Manage and develop relationships with key clients. - Act as the primary point of contact for assigned accounts, ensuring customer satisfaction. - Identify new business opportunities and expand existing accounts through cross-selling and up-selling cloud solutions. - Understand customers’ business and technical requirements and translate them into suitable cloud solutions. - Collaborate with Cloud Architects, Presales, Delivery, and Technical teams to develop appropriate solutions and proposals. - Prepare and deliver commercial proposals, presentations, and solution offerings to customers. - Manage the sales cycle from opportunity identification through negotiation, closing, and handover to delivery. - Develop and maintain a healthy sales pipeline and provide accurate sales forecasts. - Conduct regular account reviews and identify opportunities for improving customer engagement and revenue. - Negotiate contracts, pricing, and commercial terms within company guidelines. - Monitor market trends, competitors, and emerging cloud technologies to spot new business opportunities. - Maintain accurate customer and opportunity information in the CRM system. - Coordinate with internal teams to ensure smooth implementation and delivery of sold solutions. - Follow up on customer issues and collaborate with relevant teams for timely resolutions. - Achieve assigned sales, revenue, and customer retention targets. Requirements - Bachelor’s degree in Business, Information Technology, Computer Science, or a related field. - 3–5 years of experience in Account Management, IT Sales, Cloud Sales, or Technology Solutions. - Proven experience managing B2B technology accounts and developing client relationships. - Strong understanding of cloud computing concepts and services. - Experience with cloud platforms such as Microsoft Azure, AWS, or Google Cloud is preferred. - Experience in selling IT services, cloud solutions, managed services, or digital transformation solutions. - Strong commercial and negotiation skills. - Experience managing sales pipelines and using CRM systems. - Strong communication, presentation, and relationship-building skills. - Ability to work effectively with both technical and business stakeholders. - Good command of English, both written and spoken.
