About the Role:
The Account Opening Officer will be responsible for the processing of account opening checks from the BBD, WBG, including Financial Institutions (FI), Non-Banking Financial Institutions (NBFI), Community, Escrow, and Iraq/UK related accounts. This role entails maintaining related documentation based on approved requests in accordance with agreed time standards, authorities, and operational policies to achieve the overall division mission of operational excellence. The officer will handle the opening of accounts in Map, STI, STO, New RIMs, and WBG accounts, as well as address all account opening cases received from the company Iraq and the company UK.
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Key Accountabilities:
- Process account opening checks from WBG and IBG while maintaining related documentation to achieve operational excellence.
- Maintain the CRM workflow in a timely manner for opening accounts for UAE and SRT/CRM for IBG countries.
- Ensure the input information related to accounts is correct and that identification information and other data match the supporting documents.
- Advise the business in case of discrepancies or missing documents and maintain follow-up standards.
- Follow up with the service team by sending frequent emails and reminders.
- Submit documents to CCU via CRM on time.
- Conduct AECB checking for cheque book issuance.
- Handle the end-to-end account opening process in AMBIT/CRM/Mosaic/Phoenix.
- Update MIS/Dashboard as needed.
- Open internal accounts such as Map, STI, STS, STO, and Vostro accounts.
- Open new RIMs for IBG and CBG accounts, ensuring documents are complete as per the defined checklist.
- Obtain KYC/EDD for high-risk countries, and if compliance standards are not maintained, refer to GCD.
- Ensure that all documents and approvals are in place as per the company policy for the assigned functions.
- Follow operational procedures for all processes.
- Handle account openings and Maps/TDs from the company Iraq and the company UK.
- Investigate customer and business inquiries, providing solutions to reported issues.
- Perform reconciliation of accounts, taking corrective action on outstanding items, and escalate any long-standing issues.
- Undertake training programs to improve knowledge for enhanced role performance.
- Maintain proper time standards, good team spirit, and high service standards.
- Assist in enhancing job knowledge of trainees and new staff.
- Ensure compliance with the company policies, procedures, guidelines, and standards.
- Undertake additional assignments and projects as entrusted by line management and complete them per requirements.
Specialist Skills / Technical Knowledge Required:
- Understanding of basic requirements of banking, particularly account opening.
- Strong interpersonal and relationship skills to develop and sustain executive-level relationships and internal organization relationships across various roles and levels.
- Excellent written and oral communication skills.
- Strong presentation and facilitation skills for in-person and phone interactions.
- Knowledge of basic principles of customer service.
- Proficient in general office systems, PC skills, and MS Office products.
