Account Solution Architect

The company KSA Sales organization is seeking an Account Solution Architect with proven experience in the Public Sector to join our Account Solution Architecture team based in Riyadh and lead high-impact technical engagements across strategic accounts. This role is pivotal in delivering the company’s value throughout the full customer lifecycle from early discovery and solution design to adoption, success, and growth.

Leveraging deep technical knowledge, industry understanding, and solution selling skills, you will serve as a trusted advisor, helping customers navigate complex situations with the company’s offering. This role involves leading and coordinating cross-functional teams, including sales, platform, services, and customer success to ensure strategic alignment, impactful execution, and the achievement of measurable outcomes. Success relies on building strong client relationships, architecting innovative and scalable solutions, and driving sustained customer value. A proactive, customer-centric approach is essential, along with the capacity to foster collaboration among internal and external stakeholders, and ensure customers achieve lasting success.

What You Will Do:

• Become the technical expert at assigned customer accounts, building strong relationships to understand their goals, challenges, and desired outcomes while serving as a trusted advisor to their technical teams. Demonstrate a clear understanding of the customer’s business and how the company’s solutions impact their success.
• Act as the technical advisor to the Sales team, providing strategic input on all technical aspects of the sales process.
• Assist in developing proposals and responding to RFPs with technical expertise and solution recommendations.
• Design and present technical solutions that address customer challenges and align with business objectives.
• Manage technical sales conversations, articulating how the company’s portfolio meets both technical and organizational needs.
• Demonstrate the business impact of the company technologies through technical demonstrations, discussions, and proofs of concept.
• Own the technical win for each opportunity by coordinating the right people, resources, and messaging to achieve customer acceptance.
• Provide ongoing technical guidance and support, resolving issues and driving adoption.
• Conduct regular check-ins with customers to assess satisfaction, identify opportunities for expansion and upsell, and address any gaps.
• Act as a voice of the customer within the company, providing actionable feedback on products, features, and services.

What You Will Bring:

• Strong technical background with hands-on experience in solution architecture, consultative selling, and managing the full sales lifecycle (pre- and post-sales) with customers and government organizations in Saudi Arabia.
• Foundational knowledge of the company’s product portfolio, with expertise in key technology domains such as hybrid cloud, automation, virtualization, containerization, DevOps, and platform engineering.
• Strong communication and executive presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences, including executive-level stakeholders.
• Proven experience in customer success, technical account planning, or related roles focused on delivering exceptional customer experiences.
• Demonstrated ability to collaborate across functions and build strong internal and external relationships.
• Strong discovery, problem-solving, and analytical skills to uncover customer requirements and architect the right solutions.
• Ability to adapt and thrive in a fast-paced, dynamic environment, leveraging the company’s open culture to meet business goals.
• Excellent project management and prioritization skills across multiple customer accounts.
• Strong business acumen with an understanding of how technical engagements impact business outcomes.
• Willingness to travel as needed to support customer and business requirements.