This job is responsible for the overall financial, operational, and account satisfaction for specified delivery locations. The role involves ensuring cross-tower cooperation and coordinating activities between teams. The person in this position will communicate with and drive operation teams to meet customer expectations and execute on agreed improvement plans.
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Essential Job Functions
- Serve as the single point of contact for the Account Service Team (ADM, Global ADM, Client manager, Service delivery Executive) ensuring Total Customer Experience (TCE) for the account.
- Integrate operation departments and streamline processes between delivery organizations, other teams, and customers.
- Ensure service delivery in accordance with Service Level Objectives (SLO) using utility Services Standards and ITSM/ITIL methodology.
- Support change management activities and be accountable for large change projects.
- Participate in the sizing and planning for "Work Migration" of the Account team and host reviews at key Delivery Centers as necessary.
Requirements
- Bachelor’s degree in a relevant field or equivalent combination of education and experience.
- At least 6 years of relevant work experience in the industry, with a minimum of 2 years in a similar role.
- A minimum of 3 years' experience in the Outsourcing Services Business.
- Strong communication, networking, and negotiation skills.
- Excellent English communication skills (both oral and written).
- Strong customer and service orientation.
Other Qualifications
- An advanced degree in a relevant field is a plus.
- Relevant certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals or Certified Cloud Practitioner are also a plus.
At DXC Technology, we believe that strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We are committed to fostering an inclusive environment where everyone can thrive.
