Service Delivery Manager - Associate Manager

This job is responsible for the overall financial, operational, and account satisfaction for specified delivery locations. The role involves ensuring cross-tower cooperation and coordinating activities between teams. The person in this position will communicate with and drive operation teams to meet customer expectations and execute on agreed improvement plans.

Essential Job Functions

• Serve as the single point of contact for the Account Service Team (ADM, Global ADM, Client manager, Service delivery Executive) ensuring Total Customer Experience (TCE) for the account.
• Integrate operation departments and streamline processes between delivery organizations, other teams, and customers.
• Ensure service delivery in accordance with Service Level Objectives (SLO) using utility Services Standards and ITSM/ITIL methodology.
• Support change management activities and be accountable for large change projects.
• Participate in the sizing and planning for "Work Migration" of the Account team and host reviews at key Delivery Centers as necessary.

Requirements

• Bachelor’s degree in a relevant field or equivalent combination of education and experience.
• At least 6 years of relevant work experience in the industry, with a minimum of 2 years in a similar role.
• A minimum of 3 years' experience in the Outsourcing Services Business.
• Strong communication, networking, and negotiation skills.
• Excellent English communication skills (both oral and written).
• Strong customer and service orientation.

Other Qualifications

• An advanced degree in a relevant field is a plus.
• Relevant certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals or Certified Cloud Practitioner are also a plus.

At DXC Technology, we believe that strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We are committed to fostering an inclusive environment where everyone can thrive.