Accounting Supervisor

About the Role
This position is responsible for managing and overseeing the end-to-end Accounts Payable and Accounts Receivable operations. The focus will be on ensuring timely processing of payments, collections, reconciliations, and financial reporting. The role will leverage data analytics, business intelligence, automation, AI-enabled tools, and digital finance solutions to enhance operational efficiency, reduce financial risk, improve cash flow visibility, and support strategic decision-making. The incumbent will also drive continuous improvement initiatives, automation projects, and finance transformation programs while maintaining compliance with organizational policies, contractual obligations, and UAE regulatory requirements. This aligns with the broader Network Finance function's emphasis on AP/AR ownership, banking governance, receivables management, reporting, and automation initiatives.

Key Responsibilities

• Accounts Payable Management
  • Oversee end-to-end AP operations including invoice processing, payment approvals, bank/account reconciliations, and payment execution.
  • Ensure payments are processed within contractual timelines.
  • Monitor payment accuracy and adherence to authority matrices.
  • Manage payment exception reporting and resolution.
• Accounts Receivable Management
  • Monitor receivables aging and collection performance.
  • Lead collection activities and follow-up with payers and corporate clients.
  • Identify delinquent accounts and escalate recovery actions.
  • Perform payer reconciliations and account reviews.
• Financial Analysis & Reporting
  • Develop and maintain AP/AR dashboards and KPI reports.
  • Analyze trends in cash flow, aging, collections, and payment cycles.
  • Generate executive-level reports highlighting risks, opportunities, and financial performance.
  • Provide actionable insights to management using data-driven analysis.
• Data Analytics & Business Intelligence
  • Utilize advanced Excel, Power BI, SQL, and reporting tools to deliver business insights.
  • Build automated reports and performance scorecards.
  • Perform predictive analysis on collections, payer behavior, and payment patterns.
  • Support data governance and reporting accuracy initiatives.
• AI & Intelligent Automation
  • Drive adoption of AI-enabled finance solutions and agent-based technologies.
  • Identify opportunities to automate repetitive AP/AR activities through RPA, AI Copilot tools, and workflow automation.
  • Utilize AI tools for reconciliation support, anomaly detection, cash-flow forecasting, reporting, and productivity enhancement.
  • Act as a finance champion for digital transformation initiatives.
• Controls, Compliance & Risk Management
  • Ensure adherence to internal controls, SOPs, and finance governance standards.
  • Support audit requests and compliance reviews.
  • Monitor financial risks relating to outstanding receivables and payment obligations.
  • Ensure compliance with UAE financial regulations and contractual requirements.
• Process Improvement
  • Continuously identify opportunities for optimization and automation.
  • Lead AP/AR process improvement projects.
  • Support system upgrades, integrations, and finance transformation initiatives.
  • Promote best practices and standardization across the finance function.
• Leadership & Stakeholder Management
  • Supervise and mentor AP/AR team members.
  • Collaborate closely with Claims, Operations, CRM, Legal, Provider Relations, and IT teams.
  • Build strong relationships with providers, payers, banks, and external stakeholders.
  • Support performance management, training, and capability development.

Key Performance Indicators (KPIs)

• AP payment turnaround time
• AR collection efficiency
• Reconciliation accuracy
• Delinquent payer exposure
• Automation adoption rate
• Dashboard/report delivery timeliness
• Audit and compliance outcomes

Qualifications

• Bachelor's degree in Finance, Accounting, Commerce, Business Administration, or related field.
• Professional qualifications such as ACCA, CMA, CPA, CIMA, or equivalent are preferred.

Experience

• 3-5 years of progressive finance experience.
• Minimum 2 years in a supervisory or Assistant Manager role.
• Strong AP/AR operational experience.
• UAE healthcare insurance, TPA, payer, provider, or healthcare finance experience is highly desirable.
• Experience managing high-volume financial transactions and stakeholder relationships.

Knowledge, Skills & Experience

• Technical Skills
  • Advanced Microsoft Excel (Power Query, Pivot Tables, Power Pivot).
  • Power BI and dashboard development.
  • Strong financial analysis and reporting capabilities.
  • ERP experience (SAP, Oracle, Sage, Dynamics 365, etc.).
  • Data extraction, transformation, and reporting skills.
• AI & Digital Skills
  • Working knowledge of AI tools, Microsoft Copilot, intelligent agents, and finance automation platforms.
  • Experience with RPA technologies (UiPath, Power Automate, Automation Anywhere) is an added advantage.
  • Understanding of AI-assisted analytics, forecasting, and workflow optimization.
• Behavioral Competencies
  • Analytical and strategic thinking.
  • Strong problem-solving capability.
  • Attention to detail.
  • Stakeholder management.
  • Leadership and coaching skills.
  • Excellent communication and presentation skills.
  • Continuous improvement mindset.

Nice to Have

• UAE Medical Insurance / TPA Industry Experience.
• Healthcare Provider Finance Experience.
• Direct Billing & Claims Settlement Knowledge.
• Understanding of DHA, DOH, CBUAE, and healthcare regulatory environments.
• Exposure to banking integrations, H2H solutions, remittance processing, and reconciliation automation.
• Experience implementing AI, analytics, or finance transformation initiatives.

Communications and Working Relationships
The job holder interacts with all departments within the organization and other service providers to ensure seamless communication for smooth operations and achieving organizational objectives. Strong internal and external communication standards are essential.

Operating Environment
The job holder works in an air-conditioned environment, spending most of the day at a desk. Working hours are flexible within the boundaries of UAE labor law. The position is not exposed to any obvious hazards.

Statements in this job description reflect the general duties and responsibilities of the position but are not to be interpreted as totally inclusive.