Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Amazon Global Specialty Fulfillment (GSF) operations is looking for an experienced leader with a strong record of achieving results. We are looking to hire an ACES Program Manager in KSA to join the team that redefines Ultra-fast grocery operation and help us build and grow this new service for our customers.
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As a key link between local operations and country business teams, you will help drive innovation, test new ideas, and ensure that best practices are being followed safely. Six key areas that you’ll always focus on include Safety, People, Quality, Customer Experience, Productivity, Costs, and Environment.
- Supporting project execution working across multiple functions in the organization.
- Resolving issues amicably during discussions between various functions.
- Holding respective functions accountable for their deliverables.
- Partnering closely with RoW countries to implement/share best practices.
- Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site.
- Measuring performance, offering feedback, and providing development support for operational leadership.
- Driving continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives.
- Strategic planning for the next three, six, and twelve months, with a focus on peak-season planning.
- Writing and articulating leadership updates, MBRs, and QBRs.
- Establishing objectives and metrics for safety, quality, productivity, and customer experience.
- Providing your team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.
Requirements
- 3+ years of program or project management experience.
- 3+ years of working cross-functionally with tech and non-tech teams.
- 3+ years of defining and implementing process improvement initiatives using data and metrics.
- Bachelor's degree.
- Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL.
- 3+ years of data analysis experience.
Preferred Qualifications
- Master's degree.
- 3+ years of driving end-to-end delivery and communicating results to senior leadership experience.
- Experience in stakeholder management, dealing with multiple stakeholders at varied organizational levels.
- Experience building processes, project management, and schedules.
- Familiarity with Six Sigma/Lean analytical techniques.
