ACES Program Manager

About
Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Global Specialty Fulfillment (GSF) operations is looking for an experienced leader with a strong record of achieving results. We are looking to hire an ACES Program Manager in UAE to join the team that redefines Ultra-fast grocery operation and help us build and grow this new service for our customers. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

Location
UAE, Dubai

Key Responsibilities

• Help drive innovation, test new ideas and ensure that best practices are being followed safely.
• Focus on Safety, People, Quality, Customer Experience, Productivity, Costs, and Environment.
• Support project execution across multiple functions in the organization.
• Resolve issues amicably during discussions between various functions.
• Hold respective functions accountable for their deliverables.
• Partner closely with RoW countries to implement and share best practices.
• Maintain Health and Safety standards while promoting an inspiring on-site culture.
• Be accountable for operational leadership by measuring performance and providing development support.
• Drive continuous improvement projects to optimize operations and improve productivity.
• Conduct strategic planning for the next three, six, and twelve months, with a focus on peak-season planning.
• Write and articulate leadership updates, MBRs, and QBRs.
• Establish objectives and metrics for safety, quality, productivity, and customer experience.
• Provide your team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.