ACES Program Manager

About
Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? The company Global Specialty Fulfillment (GSF) operations is looking for an experienced leader with a strong record of achieving results. We are looking to hire an ACES Program Manager in Dubai (UAE) to join the team that redefines ultra-fast grocery operations and help us build and grow this new service for our customers.

Location
Dubai, UAE

Key Responsibilities

• Focus on supporting UFG operations team to make continuous improvements on behalf of the company customers.
• Drive standardization efforts in UFG LM stores and act as liaisons with other departments.
• Provide process skills to the UFG LM station and support launches and Kaizen events.
• Launch tech enhancements and tools to improve UTR/OTR efficiencies.
• Run and coordinate cross-functional projects for successful implementation across the delivery network.
• Benchmark and implement best practices, establishing sustainable mechanisms to audit and drive adoption of processes/systems.
• Use PDCA methodology to drive small scale improvements in processes and Kaizen methodology for large scale improvements or cost reductions.
• Own the roll out of new processes to enhance customer experience and sustain roll out of Continuous Improvement (CI) essentials and Kaizen essentials training to managers.
• Conduct regular deep dives of concessions, contacts, and other quality metrics to enhance delivery and doorstep experience.