ACES Specialist, Amazon Now

Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, the company Now operations is looking for an experienced ACES Specialist with a strong record of achieving results. You will drive process excellence within our the company Now business and contribute to the optimization of store operations, providing teams with knowledge and tools to improve performance. This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes.

Location
ARE, Dubai

Key Responsibilities

• Manage the the company Now store improvement plan to focus on best customer experience at the lowest cost
• Develop a culture of continuous improvement and lean thinking
• Contribute to and facilitate Kaizen activities
• Help drive the implementation of Lean Standard Work and SOPs
• Train and support all levels in Kaizen activities
• Disseminate Lean Standard Work principles across teams
• Support and manage the UFG store implementation agenda
• Take ownership for the Leadership Steering Committee (LSC)
• Coordinate and prioritize LSC process improvement activities and resources
• Lead daily GEMBA activities, going to the source of the problem, working with tenacity to rapidly solve associate identified barriers
• Standardize processes to the company and MENA/ECCF benchmark standards
• Maintain strong relationships with Process Owners and store 3P stakeholders
• Create and follow data-driven arguments to ascertain root causes, then implement the company standards or innovate to develop a solution

Requirements

• Experience in a similar role in Continuous Improvement
• Understanding of Kaizen, PDCA, and Six Sigma processes would be advantageous
• Ability to influence through change while using data to drive decisions