Activation Agent Level 3 - Enterprise Channel Operations

The Activation Agent Level 3 role in Enterprise Channel Operations is centered around providing efficient and accurate support to various verticals within Enterprise Sales, including LE-ME, Key-GOV, SE-SO, D2D, Retail, e-shop, and Partners, in relation to registration (renewal) via the biometric process (DSP) on the field. This position entails ensuring DSP device availability, coordinating customer visits, and verifying documentation according to RRMC standards. The role demands a professional demeanor while engaging with customers and includes sharing daily status updates with the respective Points of Contact (POC). The ideal candidate will demonstrate strong team collaboration, effective communication, and be prepared to manage urgent requests outside regular business hours.