Administrative and Support Services Manager

About the Role
This position is responsible for proposing, interpreting, and implementing the operational strategy of the organization or a crucial function within it. The role involves managing activities and operations within the designated area to ensure that operational objectives are realized efficiently and effectively.

Responsibilities

• Recommend improvements to policies and direct the implementation of procedures and controls, ensuring that all procedural and legislative requirements are fulfilled while delivering quality, cost-effective services to customers.
• Prepare and recommend the budget for the related area, including analysis and data related to specific elements as directed.
• Monitor the financial performance of the section against budgets to identify unsatisfactory performance and rectify it promptly, while capitalizing on potential performance improvement opportunities.
• Manage the achievement of objectives by setting individual targets and motivating staff to maximize their performance.
• Stimulate subordinates and contribute to the identification of opportunities for continuous improvement of systems, processes, and practices, considering international best practices, cost reduction, and productivity improvement.
• Manage the preparation of timely and accurate reports that meet organizational and departmental requirements, policies, and standards.
• Ensure compliance with safety, quality, and environmental management policies, procedures, and controls to guarantee employee safety, legislative compliance, and a responsible environmental attitude.
• Develop and maintain mutually beneficial relationships with various organizations and partners to promote business priorities.
• Liaise internally to successfully align and integrate different operations.
• Contribute to the development and establishment of the corporate culture.

Qualifications
Education

• Bachelor’s degree in a related field
• MBA or equivalent post-graduate qualification from a recognized business school

Experience

• At least 12 years of related experience, including at least 6 years in progressively increasing managerial responsibilities

Expected Contribution

• Achievement of strategic objectives, including profitability, revenue/operational expenses, and return on investment (ROI)
• Efficient operation of the organization
• Shareholders satisfaction
• Customer satisfaction
• Enhancement of corporate image
• Business risk management