About the Role
The company is currently seeking a School Systems Administrator to support our schools in the UAE. This is an exciting opportunity to join the highly successful family of schools and help shape the future of Abu Dhabi's leading School Group. The School Systems Administrator will implement, administer, support, troubleshoot, and maintain the company's student information systems and other related School Systems across the organization. The successful candidate will continuously strive to exceed internal and external customer expectations while aligning with the company's Core Values.
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Responsibilities
Main Duties:
- Serve as part of a 3 team administrator squad for iSAMS & PowerSchool.
- Support the implementation, configuration, and maintenance of SIS and related enterprise applications.
- Support the implementation of new educational technologies, system enhancements, integrations, and digital transformation initiatives across the organization.
- Support system administration activities, including user access, permissions, and compliance with the company's policies and standards.
- Ensure the integrity, availability, security, and performance of educational systems through proactive monitoring, maintenance, troubleshooting, and issue resolution.
- Manage data processes and maintain data quality across integrated platforms including iSAMS, Salesforce, MuleSoft, Live the company, CPOMS, and other enterprise systems.
- Deliver functional and technical support to schools and central teams, ensuring timely resolution of incidents, service requests, and operational issues.
- Maintain reporting, analytics, dashboards, and business intelligence solutions to support operational and educational decision-making.
- Support process improvement and automation initiatives to increase efficiency, reduce manual effort, and maximize the use of native system functionality.
- Create, maintain, and deliver training, user documentation, and knowledge transfer materials for system adoption and effective use.
Specific Duties:
- Administer iSAMS and related educational systems for the company's schools, including Charter and IB curriculum schools.
- Configure and maintain academic, attendance, pastoral, assessment, and administrative modules within iSAMS.
- Support AI-driven integrations and automation initiatives across iSAMS and related enterprise systems.
- Assist in the implementation and support of APIs, middleware integrations, and data exchange processes between educational and business systems.
- Support the development of automated reports, centralized dashboards, and cross-platform reporting solutions.
- Support report card configuration and distribution processes through Live the company in collaboration with relevant teams.
- Collaborate with Infrastructure and Applications teams to implement and maintain SSO, authentication services, and identity management processes.
- Create and manage user accounts, roles, security groups, and access permissions in accordance with data governance requirements.
- Support third-party applications and integrations, including Destiny Follett and other approved educational technology platforms.
- Assist with system testing, validation, and user acceptance activities for new releases, upgrades, and implementations.
- Develop an in-depth understanding of educational systems and business processes to provide effective support.
- Perform other duties and responsibilities as assigned by management.
Qualifications
Minimum Qualifications:
- Bachelor's degree in computer science, Information Technology, or similar discipline.
Minimum Experience:
- At least three years of experience managing education systems.
- Experience managing school information systems such as iSAMS, Engage, PowerSchool, etc.
- Experience setting up and implementing new software in schools is advantageous.
Job Specific Knowledge & Skills:
- Working knowledge of school information systems.
- Strong communication and customer service skills.
- Ability to work independently with minimal supervision and take initiative to solve problems.
- Highly collaborative, able to work in cross-functional teams.
- Skilled in multi-tasking and managing pressure.
- Proven track record of proactive initiative planning and implementation.
What We Offer
The company is a family of world-class, child-centered, and innovative schools based in the UAE, educating over 25,000 students. We offer an attractive remuneration package that includes medical cover, flights, housing, and free child school places. Our future-focused learning model places a special emphasis on professional development, coaching, and training. Successful candidates will have access to a wide network of professionals and opportunities to lead and contribute to training others while developing themselves.
The company is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance.
This job description is not all-inclusive. The company reserves the right to amend this job description at any time. We are an equal opportunity employer, committed to a diverse and inclusive work environment, and encourage UAE Nationals to apply.
