About the Role
We are seeking an ADPE Technician to join our team in Kuwait. This role involves providing professional support for laptops and desktops to both military and civilian customers. The position focuses on troubleshooting hardware and software issues, ensuring optimal functionality of computer systems, and maintaining a high level of customer service. Key responsibilities include network connectivity troubleshooting and configurations, as well as software installations and repairs.
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Responsibilities
- Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access.
- Installs and configures network printers.
- Responsible for both classified and unclassified computer system stability through the use of DoD-approved, Government-furnished operating systems and software.
- Joins client computers to Microsoft Active Directory domains.
- Configures Microsoft Outlook and manages personal folders across all versions of Outlook.
- Installs, configures, and maintains security software on military computer systems.
- Repairs and maintains desktop and laptop hardware.
- Performs other duties as assigned.
Qualifications
- Must be a US citizen with an active Secret, or higher level, security clearance.
- High school diploma or GED with at least two (2) years of experience relating to automation equipment repair.
- Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver’s Permit (IDP), valid U.S. driver’s license, and ability to successfully pass a police clearance check and medical qualifications.
- Prerequisites for in-country applicants:
- Valid U.S. passport.
- Valid International Driver’s Permit (IDP) or Kuwait-issued driver's license.
- Valid U.S. driver’s license.
- Medical qualifications, including self-identification of current visa sponsor & employer.
- A copy of your Civil ID and/or work visa.
- Must be able to meet all health requirements.
- Must be able to pass a detailed medical and dental exam.
- Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.
- Must have a working knowledge of Microsoft Office software.
- Demonstrated strong customer service skills are mandatory.
- Candidates must adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title include:
- IAT Level I Baseline:
- Cisco: CCNA: Certified Network Associate - Security
- Cisco: CCNP: Certified Network Professional - Security
- CompTIA: A+ ce
- CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)
- CompTIA: CySA+ ce: Cybersecurity Analyst
- CompTIA: Network+ ce
- CompTIA: Security+ ce
- CompTIA: SecurityX ce
- GIAC: GCED: Certified Enterprise Defender
- GIAC: GCIH: Certified Incident Handler
- GIAC: GICSP: Industrial Cyber Security Professional
- GIAC: GSEC: Security Essentials
- ISACA: CISA: Certified Information Systems Auditor
- ISC2: CISSP (or Associate): Certified Information Systems Security Professional
- ISC2: SSCP: Systems Security Certified Practitioner.
- Computing Environment Certificates:
- CompTIA: Server+
- Microsoft: 365 Certified: Modern Desktop Administrator Associate
- Microsoft: MCSA: Windows 10
- Microsoft: MCSA: Windows Server 2012
- Microsoft: MCSA: Windows Server 2016
- Microsoft: MCSE: Cloud Platform and Infrastructure
- Microsoft: MCSE: Enterprise Devices and Apps
- Microsoft: MCSE: Private Cloud 2012
- Microsoft: MCSE: Server Infrastructure 2012
- Microsoft: MCT: Certified IT Professional
- Microsoft: MCT: Certified Systems Administrator
- Microsoft: 365 Certified: Endpoint Administrator Associate
- Microsoft: 365 Certified: Enterprise Administrator Expert
- Microsoft: 365 Certified: Messaging Administrator Associate
- Microsoft: 365 Certified: Modern Desktop Administrator Associate
- Microsoft: 365 Certified: Security Administrator Associate
- Microsoft: Certified: Azure Administrator Associate
- Microsoft: Certified: Azure Database Administrator Associate
- Microsoft: Certified: Azure Security Engineer Associate
- Microsoft: Certified: Azure Solutions Architect Expert
- Microsoft: Certified: Identity and Access Administrator Associate
- Microsoft: Certified: Information Protection Administrator Associate
- Microsoft: Certified: Security Operations Analyst Associate
- Microsoft: MCSA: SQL 2016 Database Admin
- Microsoft: MCSA: SQL 2016 Database BI Development
- Microsoft: MCSA: SQL 2016 Database Dev
- Microsoft: MCSE: Core Infrastructure
- Microsoft: MCSE: Database Management and Analytics
- Microsoft: MCSE: Productivity Solutions Expert
- Microsoft: MD-100: Windows Client
- Microsoft: MTA: Microsoft Technology Associate
- Microsoft: MTA: Windows Server Administration Fundamentals.
Additional Information
- Any clearance requirements for this position are established by the government contract.
- Work Type: On-Site
