About the Role
The ADPE Technician position is essential for providing professional laptop and desktop support along with customer service to both military and civilian customers in Kuwait. This role entails troubleshooting hardware problems, installing and configuring software for Windows operating systems and Microsoft Office, resolving network connectivity issues at the desktop level, and managing various IT tasks to ensure effective operation. As part of the responsibilities, you will also join personal computers to local domains, configure local PC connections to network printers, and troubleshoot Microsoft Exchange Server connectivity issues.
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Responsibilities
- Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access.
- Installs and configures network printers.
- Responsible for both classified and unclassified computer system stability through the use of DoD-approved, Government-furnished operating systems and software.
- Joins client computers to Microsoft Active Directory domains.
- Configures Microsoft Outlook and manages personal folders in all versions of Outlook.
- Installs, configures, and maintains security software on military computer systems.
- Repairs and maintains desktop and laptop hardware.
- Performs other duties as assigned.
Qualifications
- Must be a US citizen with an active Secret, or higher-level, security clearance.
- High school diploma or GED with at least two (2) years of experience relating to automation equipment repair.
- Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver’s Permit (IDP), valid U.S. driver’s license, and the ability to successfully pass a police clearance check and medical qualifications.
- Prerequisites for in-country applicants:
- valid U.S. passport.
- valid International Driver’s Permit (IDP) or Kuwait-issued driver's license.
- valid U.S. driver’s license.
- medical qualifications, self-identify current visa sponsor & employer.
- a copy of your Civil ID and/or work visa.
- Must be able to meet all health requirements.
- Must be able to pass a detailed medical and dental exam.
- Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.
- Must have a working knowledge of Microsoft Office software.
- Demonstrated strong customer service skills are mandatory.
- Candidates are required to adhere to DoD 8570.01-M: all candidates must maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are as follows:
- IAT Level I Baseline:
- Cisco: CCNA: Certified Network Associate - Security.
- Cisco: CCNP: Certified Network Professional - Security.
- CompTIA: A+ ce.
- CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024).
- CompTIA: CySA+ ce: Cybersecurity Analyst.
- CompTIA: Network+ ce.
- CompTIA: Security+ ce.
- CompTIA: SecurityX ce.
- GIAC: GCED: Certified Enterprise Defender.
- GIAC: GCIH: Certified Incident Handler.
- GIAC: GICSP: Industrial Cyber Security Professional.
- GIAC: GSEC: Security Essentials.
- ISACA: CISA: Certified Information Systems Auditor.
- ISC2: CISSP (or Associate): Certified Information Systems Security Professional.
- ISC2: SSCP: Systems Security Certified Practitioner.
- Computing Environment Certificates.
- CompTIA: Server+.
- Microsoft: 365 Certified: Modern Desktop Administrator Associate.
- Microsoft: MCSA: Windows 10.
- Microsoft: MCSA: Windows Server 2012.
- Microsoft: MCSA: Windows Server 2016.
- Microsoft: MCSE: Cloud Platform and Infrastructure.
- Microsoft: MCSE: Enterprise Devices and Apps.
- Microsoft: MCSE: Private Cloud 2012.
- Microsoft: MCSE: Server Infrastructure 2012.
- Microsoft: MCT: Certified IT Professional.
- Microsoft: MCT: Certified Systems Administrator.
- Microsoft: 365 Certified: Endpoint Administrator Associate.
- Microsoft: 365 Certified: Enterprise Administrator Expert.
- Microsoft: 365 Certified: Messaging Administrator Associate.
- Microsoft: 365 Certified: Modern Desktop Administrator Associate.
- Microsoft: 365 Certified: Security Administrator Associate.
- Microsoft: Certified: Azure Administrator Associate.
- Microsoft: Certified: Azure Database Administrator Associate.
- Microsoft: Certified: Azure Security Engineer Associate.
- Microsoft: Certified: Azure Solutions Architect Expert.
- Microsoft: Certified: Identity and Access Administrator Associate.
- Microsoft: Certified: Information Protection Administrator Associate.
- Microsoft: Certified: Security Operations Analyst Associate.
- Microsoft: MCSA: SQL 2016 Database Admin.
- Microsoft: MCSA: SQL 2016 Database BI Development.
- Microsoft: MCSA: SQL 2016 Database Dev.
- Microsoft: MCSE: Core Infrastructure.
- Microsoft: MCSE: Database Management and Analytics.
- Microsoft: MCSE: Productivity Solutions Expert.
- Microsoft: MD-100: Windows Client.
- Microsoft: MTA: Microsoft Technology Associate.
- Microsoft: MTA: Windows Server Administration Fundamentals.
Any clearance requirements for this position are established by the government contract.
Job ID
2026-26291
Work Type
On-Site
Work Where it Matters
As a member of our team, you will contribute to projects that support vital operations, fostering a culture of innovation and diversity while having access to comprehensive benefits, competitive pay, growth opportunities, and excellent retirement options.
