About the Role
The Advanced Field Service Engineer plays a crucial role in providing on-site technical support, maintenance, and troubleshooting for complex machinery, equipment, or systems. This position involves driving continuous improvement initiatives in field services and product development while leading cross-functional groups to overcome any administrative difficulties related to the delivery and installation of equipment. As an escalation point for Field Service Specialists, Service Engineers, and other stakeholders, this role requires a strong technical background, excellent problem-solving skills, and the ability to work independently with extensive travel to customer sites. The Field Service Engineer collaborates with internal teams and interacts directly with customers to ensure efficient operation and high customer satisfaction with the products and services. Experience in custody transfer, Tank Inventory Management systems, Gas Flow Metering Systems & Skids, and Flame & Gas Detection Systems, along with additional knowledge of Field Instrumentation, is essential.
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Responsibilities
- On-site Support: Provide technical assistance, installation, commissioning, maintenance, and repair services for equipment or systems at customer locations.
- Troubleshooting: Diagnose and resolve technical issues promptly and efficiently to minimize equipment downtime and ensure optimal performance.
- Customer Interaction: Interact with customers to understand their requirements, address inquiries, and provide training on equipment operation and maintenance.
- Documentation: Maintain accurate records of service activities, including service reports, equipment status, and updates on customer interactions.
- Preventive Maintenance: Develop and execute preventive maintenance schedules to proactively identify and address potential equipment issues before they become critical.
- Collaboration: Collaborate with cross-functional teams, including engineering, sales, and customer support, to provide comprehensive customer service and support.
- Product Improvement: Provide feedback and insights to the engineering and product development teams for continuous improvement of products or services.
- Technical Expertise: Stay updated with the latest industry trends, product knowledge, and relevant technologies to enhance technical skills and provide effective support.
- Safety and Compliance: Adhere to company safety policies and procedures, as well as regulatory guidelines, during all on-site service activities.
- Travel: Travel to customer sites as required, both domestically and internationally, to perform on-site service and support activities.
Qualifications
- Bachelor's degree in Engineering or a related technical field. Relevant Diploma certifications may be considered in lieu of a degree.
- Proven experience in field service engineering or a related technical role.
- Strong technical knowledge and understanding of complex machinery, equipment, or systems.
- Proficient in troubleshooting and resolving technical issues using diagnostic tools and techniques.
- Excellent communication skills, both verbal and written, with the ability to explain complex technical concepts to non-technical individuals.
- Customer-focused mindset with the ability to build and maintain strong relationships with customers.
- Self-motivated and able to work independently with minimal supervision.
- Strong organizational skills and the ability to prioritize and manage multiple tasks effectively.
- Flexibility to travel extensively, often on short notice, to customer sites.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
